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Information centre teams know that their services will need to change if they are to continue to be relevant and add value to their organisations. A recent Jinfo Community session explored this topic and provided some specific steps you can take to actively engage in continuous improvement. Robin Neidorf, Jinfo's director of research, also presented specific actions that can be taken to improve your understanding of the elements of process improvement and the psychological barriers to change.
The Insights and Actions Report from the Research Focus, "Benchmark information roles - optimise your structure" is available now for all site visitors. We asked a senior information manager, how they and their team have been using the benchmarking resources from the Research Focus.
The Insights and Actions Report from the Research Focus, "Benchmark information roles - optimise your structure" is available now for all site visitors. We asked subscriber Dany Lessard, of Business Development Bank of Canada, how she and her team of researchers have been using the benchmarking resources from the Research Focus.
What are the key factors for successful information centres? How can operations be maximised to allow for higher-value work? Helen Josephine reports on the Jinfo webinar, "Future-proof your service by refocusing on higher-value work", which discusses the work pyramid model which is immensely powerful in helping information managers focus operations and define higher-value work.
Information centre managers would like to be able to compare their services and staffing levels with other centres in similar industries, but collecting and analysing this data can be challenging. A recent Jinfo Community session explored the data collected from the Jinfo benchmarking study and provided an opportunity for the participants to comment on several key areas including, customers served, metrics collected and staffing levels. This article takes a closer look at the results of this data.
Use our model for basic benchmarking to carry out an internal assessment of your organisation against the results of our in-depth benchmarking interviews and survey. Find out how you fit the models and where you differ, and whether you need to make adjustments to optimise your structure and...
Comparing your organisation's service offerings and effectiveness with peer institutions requires benchmarking data. Collecting, analysing and understanding this data is challenging and sometimes confusing. Helen Josephine reports on the Jinfo webinar, "A look at the data for benchmarking your information service", as part of the latest Jinfo Research Focus, "Benchmark information roles - optimise your structure". This webinar discussed the data gathered and insights uncovered during the benchmarking research and how they could be applied to strengthen and improve information services.
Information centre teams know that innovation is essential if their services are to remain relevant, but inspiring and sustaining innovative thinking is a challenge. A recent Jinfo Community session, led by Jinfo's director of research, Robin Neidorf, explored this topic and provided some specific actions that can be taken to encourage and support teams. They will also help you assess your team's readiness for innovative thinking and help you to incorporate it into team projects and work plans.
Jinfo's director of research, Robin Neidorf, explains what makes Jinfo's benchmarking research so unique, why it was needed, why it's not available elsewhere, and what getting those unique insights entailed.
Determining the most effective organisational structure to support information services is critical to its success. A recent Jinfo webinar discussed strategies that can be used to map the strengths and weaknesses of an organisation's structures, and in this article, Helen Josephine highlights some of these strategies to help you leverage the information centre's services and programmes and partner with others as needed.
Find out about the producers who helped shape Jinfo's Research Focus "Benchmark information roles - optimise your structure", then download the Insights & Actions report to start benchmarking or reshaping your service.
In the third and final of the insights from our Research Focus, "Benchmark information roles - optimise your structure", Jinfo's director of research, Robin Neidorf, explains why it's essential to plan from the top down in order to ensure your services align with strategic goals... and that services are scalable.
In the second insight from the Research Focus, "Benchmark information services - optimise your structure", Jinfo's director of research, Robin Neidorf, looks at why it's essential to assume information services work will change dramatically in 36 months time, and how to prepare for the changes.
In the first of the insights from Jinfo's Research Focus "Benchmark information roles – optimise your structure", Jinfo's director of research, Robin Neidorf, looks at what the most successful models of information service have in common.
This Insights & Actions Report collects a full thematic index of content from the Jinfo Research Focus, "Benchmark information roles - optimise your structure" in a convenient PDF package for download and offline reading.
Includes the key insights:
The "right" model can be a lot of...
As part of Jinfo's Research Focus, "Benchmark information roles - optimise your structure" , we researched variables that contribute to the visibility, value and strategic importance of information expertise in successful companies.
This report includes:
Co-producer Dale Moore selects publishing highlights from the articles and research published in the Research Focus "Benchmark information roles - optimise your structure", from creating prosperous business partnerships to identifying the strengths and weaknesses of various business centre models.
Jinfo's benchmarking research involved interviews and surveys with 18 information managers across a range of industries. This article presents the raw data.
Note: Full report (PDF) at https://web.jinfo.com/go/sub/report/2845
How are user expectations and requirements changing with regards to services from information departments? In the fifth part of the analysis of Jinfo's benchmarking research, Robin Neidorf looks at the impact of changing user demand on service provision including areas such as training and use of "free" web resources.
Amy Burns highlights five information centres who are unusual for reporting into departments outside the norm. She identifies why the move happened, the benefits its brought and whether you should consider requesting a move for your own department.
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Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.
Focus on Value Chain
Risk assessment is a required process for a healthy information department. It gauges the ability of your services, team, portfolio and overall value to withstand stress.
Focus on Risk Assessment
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