Research Focus: Benchmark information roles - Jinfo models of excellence (Jul-Sep 2018)
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Click to view the article Andrew Lucas Guide to value in the Jinfo Research Focus on benchmarking models
9th July 2018 Sign in to MyJinfo or create an account be able to star items

Comparing our information services to others and looking at how we might improve or alter our services, structure and measures of value are at the heart of our Research Focus, "Benchmark information roles - Jinfo models of excellence". This article highlights some of the articles, interviews, models, webinars and Community sessions within the Research Focus and which organisations can use as fuel for innovation.

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Click to view the item Click to view the item Jinfo benchmarking research 2018
5th July 2018

As part of Jinfo's  Research Focus, "Benchmark information roles - Jinfo models of excellence" , we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a...

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Click to view the article Martin Murtland How to get your project on the product development roadmap
3rd July 2018 Sign in to MyJinfo or create an account be able to star items

Many information professionals struggle to get their project implemented and in this article Martin Murtland explains the product development process and how you can effectively sell your project. He gives an overview of the software development methodologies and some of the drawbacks as well as some practical steps you can take to ensure success.

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Click to view the article Robin Neidorf Jinfo benchmarking research (part 4 - strategy, value and vendors)
2nd July 2018 Sign in to MyJinfo or create an account be able to star items

In the final part of Jinfo's benchmarking research, director of research, Robin Neidorf, analyses how the most successful information teams actively manage and develop their strategy, measurement metrics and budget. She reports on areas such as frequency of strategy updates, measurement of staff time on various activities, use of workflow and other efficiency tools, and breakdown of budget for content licensing. 

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Click to view the article Robin Neidorf Product walkthrough - Evalueserve's Researchstream
29th June 2018 Sign in to MyJinfo or create an account be able to star items

Despite digital advancements in recent years, there are still very few platforms available that help research or information teams manage their work. Whilst project management tools and intranets have proved to be of some value in supplementing the workflow of research, they require a great deal of time and experimentation to establish. This is where Researchstream, a new web-based collaborative platform from Evalueserve comes into its own. Read Jinfo's product walkthrough to find out how it can help with the challenge of managing a busy research service.

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Click to view the item Click to view the item Jinfo model - maturity model for value-based operations
29th June 2018

This Jinfo maturity model for value-based operations runs through five facets of a value-based information service and helps you identify where you are in terms of stakeholder relations, and data and processes. By Robin Neidorf  

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Click to view the article Robin Neidorf Jinfo benchmarking research (part 3 - customers and adjacent services)
28th June 2018 Sign in to MyJinfo or create an account be able to star items

In the third part of Jinfo's benchmarking research we report on questions around how the information team interacts with the business, including customer base, how they work with other departments, comparison of key customer groups by industry, and descriptions of services offered.

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Click to view the article Robin Neidorf Jinfo benchmarking research (part 2 - structure and department services)
25th June 2018 Sign in to MyJinfo or create an account be able to star items

In the second part of Jinfo's benchmarking research exploring information roles and services, we look at where information expertise lies within an organisation, what the options are for reporting lines and operational structures, and consider the range of services an information team provides, as well as team size. The data will help information teams conduct an initial check against other teams in their industries and highlight how an individual team is resourced in relation to its peers.

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Click to view the article Steve Bynghall Driving digital and information literacy in your organisation
22nd June 2018 Sign in to MyJinfo or create an account be able to star items

There is a growing interest in digital literacy in the workplace to help drive digital transformation. In this article Steve Bynghall looks at what this entails and what opportunities this provides for information professionals to add value and how they should contribute to initiatives and efforts around this subject.

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Click to view the article Robin Neidorf Jinfo benchmarking research (part 1 - introduction)
20th June 2018 Sign in to MyJinfo or create an account be able to star items

The old model of a centralised information or research centre which acts as the gatekeeper of high-quality resources no longer reflects what's happening in most organisations today. However, there is still a need for experts on third-party sources and measuring the value of information resources so as part of this year's research Jinfo decided to document how information expertise is applied in different organisations, irrespective of industry, team size or whether they have a formal information centre. This article outlines how we set about carrying out the research, and how we were able to extract meaningful data from our findings.

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Click to view the item Click to view the item Jinfo model - scaling services and capacity management
19th June 2018

Are you struggling to reshape your team or processes to better service high-value information work? This Jinfo model details four facets of team management that will allow you to scale services and optimise your team's capacity. By Robin Neidorf  

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Click to view the article Barbara Reissland How to optimise resources and influence your content budget
15th June 2018 Sign in to MyJinfo or create an account be able to star items

In larger organisations, one of the most significant budget items for an information centre is external content. This is a largely misunderstood cost as many perceive digital content to be cheaper than print. In this article Barbara Reissland takes a look at how to prove the ROI and value of externally published content as a resource, through elements such as usage statistics and other metrics.

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Click to view the item Click to view the item Jinfo model - maturity model for query management
13th June 2018

Query management remains the backbone of many information centres. This Jinfo model identifies key systems and processes from intake through response to management of enquiries. Use this model to identify where your information centre currently sits and how to move towards greater maturity....

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Click to view the article Steve Bynghall Establishing meaningful usage metrics for benchmarking
11th June 2018 Sign in to MyJinfo or create an account be able to star items

Usage and adoption metrics are often used by information services and knowledge professionals to measure the success of their service or platforms. However, such metrics may have questionable value when benchmarked against other organisations because the numbers are often not directly comparable and have little meaning outside the context of the organisation they are from. Qualitative comparisons tend to have more value. In this article Steve Bynghall looks at how to get the most value from metrics and improve your information service.

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Click to view the article Anja Chemnitz  Thygesen A deeper dive into Porter's Five Forces
8th June 2018 Sign in to MyJinfo or create an account be able to star items

We recently gave an overview of the frameworks researchers can use to help them structure their work and this article explores further Porter's Five Forces model and how it can be used to address important questions by giving tips on the best primary and secondary sources available. It also covers the threat of new entrants and substitutes, bargaining powers of buyers and the competitive landscape.

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Click to view the item Click to view the item Practical applications of Jinfo's 2018 benchmarking research
19th July 2018
(Announced 7th June 2018)

Find out how our benchmarking data relates to your information service Whether you work in content purchasing, research services, knowledge management or analytics, learning how other information departments function and how you measure up to the best is an intrinsic part of service...

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Click to view the item Click to view the item Benchmarking for your sector (manufacturing)
20th September 2018
(Announced 6th June 2018)

How does your service shape up against your peers? Jinfo's benchmarking research is an invaluable way to help you gauge the shape and structure of your information service against others in your sector or complementary sectors. Join this Community session where Jinfo's director of...

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Click to view the item Click to view the item Benchmarking for your sector (professional services and legal)
11th October 2018
(Announced 6th June 2018)

How does your service shape up against your peers? Jinfo's benchmarking research is an invaluable way to help you gauge the shape and structure of your information service against others in your sector or complementary sectors. Join this Community session in which Jinfo's director of...

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Click to view the item Click to view the item Shedding light on how to measure value
27th September 2018
(Announced 5th June 2018)

Insights from our latest research into quantifying value Defining and proving the value that the information centre adds to the business as a whole is a challenge shared by information professionals across sectors and across countries. How to define measures of value was one of the...

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Click to view the item Click to view the item Benchmarking for your sector (finance)
13th September 2018
(Announced 5th June 2018)

Benchmark your information service against others in your sector Jinfo's benchmarking research is an invaluable way to help you gauge the shape and structure of your information service against others in your sector or complementary sectors. Join this Community session where Jinfo's...

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