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Download the deck and anonymised notes from our June webinar "Optimisation as the engine of Information Centre Excellence". In this webinar we draw on our research and content from our Research Focus, "The Information Centre of Excellence", to highlight why you should be moving towards a mindset...
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Download the deck and anonymised notes from our June Community session "Attributes of an Information Centre of Excellence". This session explores six key characteristics intrinsic to Information Centres of Excellence and discusses ways to develop them within your information team.
What are the ingredients you need to ensure your information centre performs at its best?
What do you need to do to move your service towards an Information Centre of Excellence?
In this webinar we draw on our original research and creation of the Jinfo model of an Information Centre of Excellence, which identifies the essential components of excellence and helps leaders to...
The work of managing and optimising your department isn't secondary to customer service. It's the engine that drives the ability to deliver value to your customer over time. Jinfo's Research Focus, "Creating an Information Centre of Excellence", will help you map a path to success.
The Jinfo model of an Information Centre of Excellence calls for information teams to balance two needs: enabling end-users and delivering expert information services.
In this Community session we'll share our research and facilitate discussion on building a strategy that speaks to both of...
The most important characteristics for an Information Centre of Excellence to embody are defined here. Better yet, they're achievable with support from Jinfo's bevy of resources in this Research Focus.
A great information centre has a strategic vision for how an organisation makes the most of information. It acts on that strategy by balancing two areas of activity, which we delve into in our new Research Focus "Creating an Information Centre of Excellence".
Read our highlights from content and events in our Research Focus, "Creating an Information Centre of Excellence". Andrew Lucas guides us through the models, research, practitioner articles and interviews as well as webinars and Community sessions which will help you map your services and practices against those of the most successful information teams.
Chris Porter digs into recent Jinfo perceptions about how vendors treat them as customers and asks two long-established vendors - Dow Jones and LexisNexis - and one newer market entrant - Diligencia - how they capture and respond to customer needs and requests.
Jinfo's Centre of Excellence model creates clarity for information teams. We provide a research-based framework for developing what teams already are working towards while offering a roadmap for further planning, decision-making and service reengineering.
An Information Centre of Excellence delivers information and insight throughout an organisation through two primary mechanisms. Discover our articles, reports, webinars and Community sessions which build on Jinfo's flexible model, grounded in years of research, to describe, analyse and explain...
GlaxoSmithKline (GSK) is one of the world's leading pharmaceutical and healthcare companies. As part of our Research Focus, "Creating an Information Centre of Excellence", Andrew Lucas recently spoke to Helen Malone, director of the Global Information Hub at GSK and the president of Pharma Documentation Ring to find out about the company, Helen's recent talk at the ConTech conference, GSK's comprehensive data and analytics strategy and what role information professionals can play in the future.
In this market landscape we look at companies and courses offering online learning in three key areas:
AI/data analytics/data science
Leadership and management.
We look at courses from:
As part of Jinfo's Research Focus, "Creating an Information Centre of Excellence" , we surveyed 54 respondents from a range of industries, locations, and organisation sizes.
We asked for their comments on three key strands of service: setting strategy, delivering expert services and...
Information professionals inform, educate, and persuade internal and external audiences as a natural part of their jobs. You will have opportunities for public speaking and making presentations, whether to small groups for a "lunch and learn", internally to your organisation to pitch new services, or at an event in front of hundreds of your peers. Trust in your ability to deliver expert services is enhanced if your speaking and presentation skills reflect preparation, polish, and confidence. This article offers practical tips for crafting better presentations and speaking with ease.
What underpins your Information Centre of Excellence? How can you continuously develop your ability to deliver increasing value to your customer?
In this webinar we'll draw on our research and content from our Research Focus, "The Information Centre of Excellence", to highlight why you...
Through its research, Jinfo has consistently found that strategic planning, team optimisation, and customer communications are vitally important when it comes to evolving into Centres of Excellence, but information teams don't always exhibit these characteristics. This article looks at how to...
Knowledge of sources, research skills and organisational abilities are no longer enough to future-proof you and your team.
Jinfo's research identifies six key characteristics intrinsic to Information Centres of Excellence, including being customer-focused and consultative.
In the last of our articles on Jinfo's latest survey we look at how information teams apply the elements of Jinfo's Centre of Excellence model to their work and planning. Robin Neidorf examines some of the key skill areas, temperaments and characteristics needed to run a successful Centre of Excellence, from consulting and project management to commercial and more.
"Benchmark information services - progressing towards transformation"
This Research Focus gives you tools, analysis and the original data you need in order to benchmark your information service against peers. (July - September 2019).
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