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Success in remote working is about more than technology. Our research and business experience suggests that there are three variables that matter most in remote team and customer communication.
Join this webinar to learn how to learn:
What are the three key elements to remote team...
Remote working requires good communication. The tools matter, but do not automatically provide a solution. Communication standards and practices must first be determined and implemented. Through research and our own experience, Jinfo has identified three key components of successful remote...
When organising remote work, many managers want to start by addressing communication channels. But unless department operations are organised to support remote teamwork, communication will always plug a leak rather than fix a problem.
In this webinar we will:
Outline the four...
The most important part of remote work is not the tools, but rather the people using those tools. Managing at a distance requires setting the correct expectations for everybody on the team and maintaining project visibility, without trying to micro-manage each individual activity.
A number of information teams, like much of the working world, may be facing up to the challenge of remote working as a team for the first time. Jinfo has a deep bank of knowledge and advice to call on, built up over years of work within its own operations and those of its customers. Here, we go through the three key things you need to get right.
The right tools make the job easier, faster, even cheaper. Jinfo's latest research offers a sampler of tools designed to make your work easier, freeing you up for higher-value work - the fundamental goal of all optimisation efforts.
Globalisation has produced a more interconnected world but this has also meant information teams are often having to work longer hours with fewer resources. Jinfo has spoken to senior information managers at a range of organisations about how they are navigating these challenges to create a more collaborative and motivated work environment. In this article, we focus on the variables needed to create a successful global team, what tools can be used and how to improve over time.
Technology plays an increasingly key role in enabling information professionals to work with optimal efficiency and productivity. In this article, Andrew Lucas looks at how two emerging technologies - chatbots and Digital Adoption Platforms - could be used to improve things, if deployed smartly.
Jinfo's maturity model for successful remote teams is based on variables that make it successful including structure, process, transparency and governance. This model explores each of these in more detail with a particular focus on operations and communications.
Use these as a gauge to...
Having an optimised workflow involves making more efficient use of people's time and to do this you need to identify common activities by creating a "recipe" for each of them. This model looks at how you and others can achieve this with the help of our framework which enables you to make the best...
How you optimise your information service will depend on your overall objectives. These will invariably change over time but Jinfo's research which captured and reported comparable data across a range of industries and organisations can help. Find out how else we can help you better align your skills and time with those of your customers.
What's the biggest obstacle to optimising your team's operations? How can getting insights into your team characteristics and processes impact on improving the efficiency of your department's operations?
There are a number of variables involved in operating a scalable information service and this article looks at a few of these variables, including process and workflow, technology for communication and project management and visibility into capacity. It also looks at how you can assess your...
There's a basic formula for improving optimisation services for teams, and Jinfo helps teams apply those principles. We break down big ideas into manageable bits, while remaining flexible and adaptable and holding you (gently) accountable for progress. Learn more about Jinfo for team optimisation and how we can help your team build sustainable habits and achieve its goals.
How best to disseminate information within an organisation is a topic that continually preoccupies information professionals and this article looks at the some of the different variables and approaches that need to be considered to help work out the best channels for effective evaluation of messaging channels.
Successful information teams have developed the skills needed to communicate with team members as well as understand information needs and deliver executive-level results. These skills include active listening as well as presenting clear and actionable results. A recent Jinfo Community session looked at what it takes to be an effective team and provided specific actions you can use to upgrade your communication skills.
Information professionals have a range of skills at their disposal to deliver information services within their organisations, but it can be quite demoralising when those skills aren't recognised. It's essential to stand out and make your voice heard and this article looks at what it takes to be an effective communicator and get your message across. It also shows you how to successfully collaborate with others to do this and offers many useful tips to put this all into practice.
This article looks at how intranets currently support knowledge sharing and knowledge management and explores some of the ways in which they could be used to provide further support in this area. James Mullan also suggests some practical steps to take if you are planning on developing your intranet to support knowledge management initiatives.
As part of the current Research Focus, "Strategic Alignment of Information Services and IT", Jinfo held a webinar looking at the "digital workplace", exploring why the relationship between IS and IT has been so problematic. The webinar introduced new ways of thinking about this relationship and how we can move towards a more holistic approach.
Bernadette John explains what digital professionalism means and how it goes far beyond an understanding of social media. She goes into detail about why gaining these skills is essential, not just for employees but also for their families and friends, and where knowledge of information governance and confidentiality issues, correct use of images and understanding the risks of shadow IT become particularly important.
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If you're newly remote, you may feel like you've been thrown into a mysterious culture where you sort of speak the language but sort of not. Use Jinfo's "Focus on Remote Teams" to become fluent: