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Setting aside time for strategic planning when projects demand all of your time is challenging. In a recent Jinfo Community session, participants looked at how integrating strategy discussions into stakeholder and team member meetings can help you discover which workflows, products, and services need to be developed or discontinued to align with your future goals, as well as some practical next steps you can follow.
Successful information teams have developed the skills needed to communicate with team members as well as understand information needs and deliver executive-level results. These skills include active listening as well as presenting clear and actionable results. A recent Jinfo Community session looked at what it takes to be an effective team and provided specific actions you can use to upgrade your communication skills.
Successful information service teams need to review, optimise and reinvent their service offerings every three years. A recent Jinfo Community session explored this topic and provided specific actions you can take to review your service and optimise your processes, using two main operational models, the artisan process and the optimised process.
We live in a fast-moving world and being able to adapt to change is a key requirement for information professionals. Whilst their existing knowledge and skills are still important, they are increasingly being called upon to provide services in new ways. This is what our Research Focus, "The information team with the right stuff", is all about and this article highlights some of the articles, interviews, webinars and Community sessions we've recently published which illustrate how information teams can achieve long-term relevance.
We interview Jantinus Meints, global director of external content at EY, to find out how this leading multinational professional services firm organises its content and procurement to service its users around the world.
In the final part of her analysis of Jinfo's latest research, into rethinking the role of information teams, director of research, Robin Neidorf, examines the five primary barriers to achieving change in information services plus suggestions on how to overcome them and transform information work for the team and end-users.
Jinfo's director of research, Robin Neidorf, continues analysis of Jinfo's latest research, into rethinking the role of information teams. What are the four fundamental areas of future information services? What skills do you need to carry out higher level analysis? How important are information qualifications versus technical or business acumen or diplomas? Why is resilience so important?
Jinfo's director of research, Robin Neidorf, presents analysis of Jinfo's latest research, into rethinking the role of information teams. Can we learn lessons from the role of other shared services, such as HR and IT? What do departments need to give up to get to a more strategic level of service provision? What's the new vision for information teams?
How can you create a thriving, valuable information team and how can you convince the C-suite of its value? Jinfo's director of research, Robin Neidorf, introduces Jinfo's latest research into rethinking the role of information teams.
Integreon provides a variety of outsourced services, including contract review, document processing, business support and research. We last interviewed them a couple of years ago and recently caught up with Mark West, its operations director of knowledge and business information services, to find out what's changed since we last spoke, including some of the challenges faced with outsourcing and where it might be headed.
UCB's Scientific Information Service (SIS) held a Futures conference in 2017 for its users and select vendors to explore emerging ideas and technologies in the areas of content access and procurement. The conference was invitation-only, to make it more compelling for users to attend and keep it to a manageable size. It consisted of an introductory keynote, break-out sessions and short presentations covering relevant topics and this article looks at what was learnt as well as offering some practical next steps to help your organisation if wanting to plan a similar conference.
Information teams are moving away from transactional work to more consultative roles. This requires not just new skills but a change in mindset and information managers need to foster the right culture to support this transition. As part of the Jinfo Research Focus, "The information team with the right stuff", Robin Neidorf, Jinfo's director of research, explains how to refashion information teams to instil a new consultancy mindset, including work plans, staff appraisals, team meetings, mentoring, peer support and networking.
The traditional view of information management as the acquisition, organisation and distribution of information is gradually changing and information managers will increasingly have to deal with unpredictability in their work. This article suggests that information managers will become curators of information and arrangers of knowledge in context and looks at ways they can mitigate the growing complexity.
The role of the information centre is to provide the right information, to the right people at the right time. This is a strategically critical role within every organisation, and in certain sectors provides a competitive advantage. To maintain credibility and add value to stakeholders, information teams must develop their skills to keep pace with industry changes, business and the wider world. This article explains how to evaluate and develop the needs of your information team and suggests an outline training plan structure on how to devise and align team and personal development requirements.
Information teams now provide services and benefits to stakeholders in new ways and offer more customised services to users. Traditional library and information science courses have also adapted and evolved to meet the needs of employers. This article looks at the information professional's need to stay current with new technologies and master collaboration skills, and how continuous learning is required to remain relevant and valuable to the organisation.
Gamification is becoming increasingly important in the workplace and this article looks at its history and how it's currently being applied by companies. It also offers some tips on what to think about if you're considering incorporating gamification projects within your organisation.
Change management skills are needed to run an effective information service and support users in performing tasks that were previously the information centre's domain. This article covers some of these skills from communication and training through to stakeholder and community management and offers some useful practical tips to ensure change management skills are part of your new skill set.
Jinfo recently held its annual State of the industry Community session where participants discussed their top concerns for the coming year. This article brings together insights and practical tips from the session and also explores some of the themes we'll be looking at in an upcoming Research Focus, "The information team with the right stuff", including the likely impact on training and continuous professional development of information professionals.
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If you're newly remote, you may feel like you've been thrown into a mysterious culture where you sort of speak the language but sort of not. Use Jinfo's "Focus on Remote Teams" to become fluent: