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What could a browser-based reference and enquiry management system like Altarama's RefTracker do for your organisation?
A round-up of the last three months of Jinfo coverage of knowledge management plus insights from our director of research, Robin Neidorf.
Dealing with enquiries is an essential part of the service for most information centres. Our recent review of request tracking system, Quest, looks at how it can be used in that context as well as more widely.
Comintelli launched the newest version of Intelligence2day in January. Our recent product review looked at how the portal which brings together internal and external information compares to Knowledge XChanger, and at new features and developments in the pipeline.
Do you feel your knowledge management function or skills lack visibility within the business? Which are the emerging products taking over from the likes of SharePoint? Find out more in our blog.
Will we reach a point where internal information and subscription sources are as easy to search and access as those on Google? What responsibility do content owners and end-users have to make knowledge management run smoothly?
Knowledge360 was launched just a year ago by Cipher Systems and it's already making a name for itself globally. In fact, Strategic and Competitive Intelligence Professionals (SCIP), a global business community, has awarded Knowledge360 the SCIP-Gold certified product endorsement. Here's why.
What are the key themes for effective current awareness and how do the latest knowledge management practices fit into that? How will Jinfo's new Research Focus on data analytics help frame the next evolution of KM? Jinfo's director of research, Robin Neidorf, reports.
Jinfo's "Product review of Softlink's Illumin" is an interesting read - not least because it shows how users can benefit from improved workflows, staff efficiency and a comprehensive knowledge base which can inform decision-making and staff training.
Are you optimising your knowledge management practices? How can aligning information services and IT create more effective knowledge management? Jinfo's director of research, Robin Neidorf, reports.
Sophie Alexander looks at how data and network maps can help us to make data-driven decisions and to identify and breakdown information silos.
Helping users to find information which they didn't know existed is undoubtedly a challenge. Steve Bynghall identifies some of the key tactics which can be used to help make discovery more of a "push" activity and some steps central teams can take to encourage changes in user behaviour.
The most critical asset in any organisation is what its people know. The effective use and exploitation of knowledge plays a large role in success in business. As info pros, we can empower our organisations and clients to close more deals, track the competition, and make critical business decisions to grow their business and become more profitable.
Libby Trudell looks at what a successful crowdsourcing implementation can tell us about managing a knowledge management process.
Construction industry information specialist and chartered environmentalist, Michael Smith, introduces Product Lifecycle Management (PLM) and outlines the benefits it can bring from overcoming geographical limits to reducing development costs and yielding smarter design decisions.
Summary of FreePint resources on knowledge management and developing a knowledge management function.
The methodologies and analytical techniques of big data are being applied to data collected by government, either directly by the state or by commercial organisations. There are issues of privacy and fears of "big brother" relating to the way government information is used. There are also questions about the quality of big data and whether it can replace more traditional data gathering by the state. Author Andrew Lucas also highlights how information professionals can make the most of this opportunity.
Analyst Rebecca O'Reilly of Capco and Social Enterprise series co-producer Shimrit Janes will present during the next FreePint Webinar: Social Enterprise Case Study: CapInTouch. If you have questions about the practical steps to success with a social enterprise project, this session will provide invaluable tips and insight from the real world.
An organisation's technology culture has an enormous effect on its ability to identify technology-driven opportunities, connect them to business goals, prioritise across different opportunities and initiatives and implement technology projects wisely. Robin Neidorf introduces the technology culture inventory, a medium to gather and benchmark your inputs on your organisation's technology culture so that you can then play to the company's strengths and weaknesses.
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Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.
Focus on Value Chain
Director of Research Robin Neidorf describes the benefits of a Consulting Pilot on Value Chain, to tailor this process to your needs and environment:
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Consulting Pilot on Value Chain