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Defining value and return on investment
Information managers and strategists wrestle with the challenge of defining, measuring and reporting on the value their organisations get from investing in information products and services.
There are no true best practices yet on this essential topic, but a lot of discussion and ideas under development.
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"Benchmark information services - progressing towards transformation"
This Research Focus gives you tools, analysis and the original data you need in order to benchmark your information service against peers. (July - September 2019).
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