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Defining value and return on investment
Information managers and strategists wrestle with the challenge of defining, measuring and reporting on the value their organisations get from investing in information products and services.
There are no true best practices yet on this essential topic, but a lot of discussion and ideas under development.
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"Creating an Information Centre of Excellence"
This Research Focus defines the characteristics shared by successful information centres who we define as "Information Centres of Excellence". (April - June 2019).
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