Director of Research and Head of Consulting
Robin heads the Jinfo Research division. Original research is at the heart of Jinfo and underpins all our activities, from editorial content to webinars, consulting and Community sessions. Robin has has been working with Jinfo since 2004 and is responsible for strategic planning, developing proprietary research-based tools, partnerships and alliances, and consulting.
She is proud to be a contributor of a chapter on strategic content portfolio management in "The Emerald Handbook of Modern Information Management".
Prior to joining Jinfo, Robin ran a research and communications consulting business for 10 years. As a consultant, she focused on strategic planning, change management, and using information to make better decisions.
Working with a wide range of organisations in the for-profit and non-profit sector. Robin has developed online communities, publications and distance learning modules for a range of business purposes. She is the author of Teach Beyond Your Reach: An instructor's guide to developing and running successful distance learning classes, workshops, training sessions and more (second edition, Cyber Age, 2012) and the co-author of E-Merchant: Retail Strategies for e-Commerce (Addison-Wesley, 2001).
Robin can be reached at email@example.com
Articles by Robin Neidorf:
UK legal research 2018 (part 3 - content and technology of specific products)
In part three of our research into purchasing patters and preferences in the top 200 law firms in the UK, we analyse data relating to the four main products which serve the industry: LexisLibrary, LexisPSL, Westlaw UK and Practical Law, including commentary around pricing, interface, search and content.
Jinfo for content purchasing
Content purchasing and licensing is an essential plank of information and research services. Here Jinfo's director of research, Robin Neidorf, discusses key challenges such as negotiating prices and measuring and communicating value. She also curates Jinfo's most relevant recent articles, reports and reviews for people responsible for buying content and content products.
UK legal research 2018 (part 2 - relative importance of different facets of product value)
Find out what this year's research into purchasing patterns and preferences amongst the top 200 law firms in the UK reveals around defining product value, how content and technology facets are rated, and what additional features or services law firm buyers would want to see in their key products.
Insight 1 from Research Focus - design your future
The insights from Jinfo's Research Focus, "Benchmark information roles - Jinfo models of excellence", are now available. Find out how to develop an information centre of excellence.
UK legal research 2018 (part 1 - introduction, methodology and responses)
Read this year's research on purchasing patterns and preferences amongst the top 200 law firms in the UK. Find out who's involved in budget setting, product approval, contract negotiation and more.
Research update - benchmarking - how do you measure up?
Find out how to use our resources to benchmark your information services against others in your sector or others with your structure.
Jinfo benchmarking research (part 4 - strategy, value and vendors)
In the final part of Jinfo's benchmarking research, director of research, Robin Neidorf, analyses how the most successful information teams actively manage and develop their strategy, measurement metrics and budget. She reports on areas such as frequency of strategy updates, measurement of staff time on various activities, use of workflow and other efficiency tools, and breakdown of budget for content licensing.
Product walkthrough - Evalueserve's Researchstream
Despite digital advancements in recent years, there are still very few platforms available that help research or information teams manage their work. Whilst project management tools and intranets have proved to be of some value in supplementing the workflow of research, they require a great deal of time and experimentation to establish. This is where Researchstream, a new web-based collaborative platform from Evalueserve comes into its own. Read Jinfo's product walkthrough to find out how it can help with the challenge of managing a busy research service.
Jinfo benchmarking research (part 3 - customers and adjacent services)
In the third part of Jinfo's benchmarking research we report on questions around how the information team interacts with the business, including customer base, how they work with other departments, comparison of key customer groups by industry, and descriptions of services offered.
Jinfo benchmarking research (part 2 - structure and department services)
In the second part of Jinfo's benchmarking research exploring information roles and services, we look at where information expertise lies within an organisation, what the options are for reporting lines and operational structures, and consider the range of services an information team provides, as well as team size. The data will help information teams conduct an initial check against other teams in their industries and highlight how an individual team is resourced in relation to its peers.
Research update - stay informed, stay focused
Find out how our customer survey helps direct our editorial and research, and how to register for a walkthrough for an overview of what a Jinfo Subscription offer.
Jinfo benchmarking research (part 1 - introduction)
The old model of a centralised information or research centre which acts as the gatekeeper of high-quality resources no longer reflects what's happening in most organisations today. However, there is still a need for experts on third-party sources and measuring the value of information resources so as part of this year's research Jinfo decided to document how information expertise is applied in different organisations, irrespective of industry, team size or whether they have a formal information centre. This article outlines how we set about carrying out the research, and how we were able to extract meaningful data from our findings.
Research update - take charge to create your team's future
Find out how Jinfo's resources can help you carve out a clear role for your department and upskill the individuals in your team.
Jinfo for optimising your research service
Is your research team performing as best it could? Jinfo's director of research, Robin Neidorf, provides some tips, insights and models on how to position your #information #research department as internal consultants, how to find ways to add value to the business and how to cope with the fast-pace of changes impacting on the profession.
Research update - are you a visionary leader?
Developing leadership skills involves more than vision and energy, find out how Jinfo's resources, events and briefings can help.
Research update - peer support online or in-person
Do you drive improvements or are you swept along by change? Find out how our latest Research Focus can help put you firmly in charge of leading your team and driving innovation.
Jinfo for information strategy
Finding the time to focus on the future isn't easy for any leader, but it is an essential element of strategic thinking. Jinfo's director of research, Robin Neidorf, provides some tips and links to Jinfo resources that can help.
Insight 3 from Research Focus - strategise, streamline or stop
Moving away from day-to-day, transactional tasks, is an effort for us all. Find out how Jinfo's latest Insights and Actions report can help you to focus on the future and push back on tasks which don't aid strategy or streamlining.
Research update - is your team fit for the future?
Does your team have the consultancy and influencing skills needed to be a true strategic partner to the business? Find out how our latest Research Focus can help.
Join us at the Perfect Information Conference - brainteasers, bright ideas and breakthroughs
Don't miss our sessions and workshops on strategy, value and team skills. Join us at this year's Perfect Information Conference in May, network with peers and come away inspired. There's a special Jinfo discount code too.
Insight 2 from Research Focus - continuous improvement is essential
Find out how Jinfo's latest Insights and Actions report can help you be an effective leader equipped with "the right stuff" to lead and inspire your information team.
Reports by Robin Neidorf:
Jinfo research on UK legal purchasing preferences and needs 2018
Now in the eighth iteration of research into purchasing trends and preferences in the UK legal market, this year's results reflect the changes that digital and online sources and trends towards automation are having on the industry. This report: Introduces the findings Reports on...
Benchmarking and measuring your information service against others is essential in order to move forwards and progress. The second year of Jinfo's unique benchmarking research examines the key facets which can transform information centres from transactional to strategic and...
Jinfo benchmarking research 2018
As part of Jinfo's Research Focus, "Benchmark information roles - optimise your structure" , we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a formal...
Jinfo model - maturity model for value-based operations
This Jinfo maturity model for value-based operations runs through five facets of a value-based information service and helps you identify where you are in terms of stakeholder relations, and data and processes. Produced by Robin Neidorf
Jinfo model - scaling services and capacity management
Are you struggling to reshape your team or processes to better service high-value information work? This Jinfo model details four facets of team management that will allow you to scale services and optimise your team's capacity. Produced by Robin Neidorf
Jinfo model - maturity model for query management
Query management remains the backbone of many information centres. This Jinfo model identifies key systems and processes from intake through response to management of enquiries. Use this model to identify where your information centre currently sits and how to move towards greater maturity....
Research Focus Insights and Actions "The information team with the right stuff"
What does a thriving, valuable information team need to be and need to deliver to its organisation? And how do we get there from today's starting point? These are urgent questions that compete for mental energy with the day-to-day challenges of running a busy service. Every information team...
Jinfo research - rethinking the role of information teams
As part of Jinfo's Research Focus,"The information team with the right stuff", we conducted 14 in-depth interviews with respondents across five sectors such as finance, consulting, and manufacturing, to tease out what a thriving, valuable information team should look like, what it needs to...
Jinfo benchmarking report - finance and insurance
This report shows Jinfo’s benchmarking data on information services based on data collected through January 2018. In addition to review of the full dataset of 33 respondents, this report looks at results specific to the seven respondents from the financial services and insurance...
Research Focus Insights and Actions "Stake your claim in the success of data analytics"
This "Insights and Actions" report presents: The top 3 insights from Jinfo's director of research, Robin Neidorf The practical actions you should take to stay ahead And the full thematic index of content from the Jinfo Research Focus, "Stake your claim in the success of data...
Jinfo model for improving upwards communication
A monthly report is an underused tool for effectively communicating the information centre's value. Use our model for improving upwards communication to see how you can report hard data and qualitative results in a more meaningful and influential way to your line managers; and complete our...
Jinfo survey - data analytics needs and concerns 2017
As part of Jinfo's Research Focus, "Stake your claim in the success of data analytics" , we surveyed respondents about their data analytics needs and concerns, including reporting lines for analytics projects, types of internal and external data projects, skill gaps in information centres, and...
Overview - Usecasehub from Evalueserve
In this overview we report on our early insight into Evalueserve's beta product, Usecasehub. The tool is designed to create a process framework for your company's portfolio of analytics projects from idea generation through to measurement. It's aimed at improving results, speed of time-to-market...
Jinfo current awareness survey 2017
As part of Jinfo's Research Focus, "Define and manage value for current awareness" , we surveyed 120 respondents across the world and across industries about their current awareness resources and services provided. This report includes analysis of the survey in five sections:...
Subscription update for information services management
This monthly update collects the current content relevant to those responsible for information service management, information strategy and content procurement in a convenient PDF package for download and offline reading. Includes: Product review of Manzama In our new product...
Jinfo model for basic benchmarking
Use our model for basic benchmarking to carry out an internal assessment of your organisation against the results of our in-depth benchmarking interviews and survey. Find out how you fit the models and where you differ, and whether you need to make adjustments to optimise your structure and...
This Insights & Actions Report collects a full thematic index of content from the Jinfo Research Focus, "Benchmark information roles - optimise your structure" in a convenient PDF package for download and offline reading. Includes the key insights: The "right" model can be a lot of...
Benchmark information services - optimise your structure
As part of Jinfo's Research Focus, "Benchmark information roles - optimise your structure" , we researched variables that contribute to the visibility, value and strategic importance of information expertise in successful companies. This report includes: Introduction Overview...
Subscription update for information services management
This monthly update collects the current content relevant to those responsible for information service management, information strategy and content procurement in a convenient PDF package for download and offline reading. Includes: Mini review of Overleaf Overleaf is a software tool...
How to make your deliverables carry your message
Project reports and results for clients, "deliverables", are one of the tangible outputs of an information centre's expertise. Robin Neidorf explains how some simple adjustments can transform such reports and help to demonstrate the value of the information services department. "The...
Subscription update for information services management
This monthly update collects the current content relevant to those responsible for information service management, information strategy and content procurement in a convenient PDF package for download and offline reading. Includes: Product review of Comintelli Intelligence2day...
This Research Focus provides tools, research and the original data you need in order to benchmark your information service against peers. (July - September 2018).
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Latest: Jinfo Newsletter No.498 11 Jul 2018
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