Robin heads the Jinfo Research division. Original research is at the heart of Jinfo and underpins all our activities, from editorial content to webinars, consulting and Community sessions. Robin has has been working with Jinfo since 2004 and is responsible for strategic planning, developing proprietary research-based tools, partnerships and alliances, and consulting.
She is proud to be a contributor of a chapter on strategic content portfolio management in "The Emerald Handbook of Modern Information Management".
Prior to joining Jinfo, Robin ran a research and communications consulting business for 10 years. As a consultant, she focused on strategic planning, change management, and using information to make better decisions.
Working with a wide range of organisations in the for-profit and non-profit sector. Robin has developed online communities, publications and distance learning modules for a range of business purposes. She is the author of Teach Beyond Your Reach: An instructor's guide to developing and running successful distance learning classes, workshops, training sessions and more (second edition, Cyber Age, 2012) and the co-author of E-Merchant: Retail Strategies for e-Commerce (Addison-Wesley, 2001).
Robin can be reached at email@example.com
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Articles by Robin Neidorf:
COVID-19: When things get tough, information is gold; Jinfo is here to helpMonday, 30th March 2020
In these unprecedented and challenging times where individuals and teams are having to adapt to working from home, now is a good time to draw on Jinfo's wealth of knowledge and expertise in this area. Included are research-based resources, Webinars and Community sessions to help support remote team management and increase efficiency.
Research update - From DIY to hands-on assistance - Jinfo delivers impactThursday, 26th March 2020
If you're short on time, Jinfo has a wide range of useful resources available to help you define your vision, analyse the gaps between current reality and desired future state, and create the improvements that close those gaps.
Remote teams communicate better when they pay attention to three thingsThursday, 19th March 2020
A number of information teams, like much of the working world, may be facing up to the challenge of remote working as a team for the first time. Jinfo has a deep bank of knowledge and advice to call on, built up over years of work within its own operations and those of its customers. Here, we go through the three key things you need to get right.
Research update - Closing the gap between strategy and actionThursday, 5th March 2020
For professionals struggling with time, strategy and resistance to change, Jinfo's Research Focus "The Information Centre of Excellence - commercial, consultative, collaborative" is a must. This final insight of the focus offers various options to help professionals move forward with strategy and optimisation.
Insight 3 from Research Focus - Don't just dream it; DO itMonday, 2nd March 2020
Continuous improvement is paramount to becoming an Information Centre of Excellence and this means constantly reviewing key areas of your operations to remain relevant. Find out how Jinfo can help you implement the changes necessary to develop new capabilities for the future and how this year's trends may affect you.
Jinfo survey - the role of information professionals in a data-driven world (part 3 - facing the challenges of the data world)Thursday, 27th February 2020
In the third and final part of our analysis of what the data landscape looks like for data-focused projects in today's organisations, we look at some of the key issues faced by our survey respondents when addressing the opportunities and challenges of a data-focused future.
Jinfo survey - the role of information professionals in a data-driven world (part 2 - evolving roles of information professionals)Wednesday, 26th February 2020
The second part of our analysis of our survey results on what the data landscape looks like in today's organisations explores the evolving roles of information teams and what changes we can expect to see in the future.
Jinfo survey - the role of information professionals in a data-driven world (part 1 - introduction and survey population)Tuesday, 25th February 2020
Jinfo has been researching the place of information professionals in the world of data for several years now. For our Research Focus on FAIR Data we conducted a survey to gauge current data-related needs and expertise amongst information teams. In part one of a three-part analysis of these needs, we provide an overview on the industries, team sizes, and responsibilities of information teams represented by 124 respondents.
Research update - master the practical side of strategyThursday, 20th February 2020
Find out how to make strategy more practical by bridging the gap between ideas and daily operations.
Research update - wake up to commercial awarenessThursday, 6th February 2020
Commercial awareness is now a prerequisite for information managers and their teams. Find out how you can uniquely position yourself to shape the future of information by delving into the many valuable resources Jinfo has to offer on this subject.
Insight 2 from Research Focus - commercial awareness + consulting skills = impactTuesday, 4th February 2020
The best information teams need to be able to anticipate the future needs of the business. This means being commercially aware and having a deep understanding of the variables that affect how an organisation succeeds. Find out what you can do to raise your visibility and how Jinfo can help you communicate more effectively at an executive level.
Align your strategy as a Centre of Excellence - Jinfo for information strategyTuesday, 4th February 2020
If you're responsible for information strategy, the current Research Focus on the Information Centre of Excellence was tailor-made for you. Make it your own, to sharpen strategy, communicate with leadership, develop your team, and future-proof your service.
Research update - State of the industry 2020 - becoming an Information Centre of ExcellenceThursday, 23rd January 2020
Find out how we can help you continue your journey as an Information Centre of Excellence in 2020, and which three key priorities you need to focus on this year.
What content licensing professionals need to know about licensing dataTuesday, 14th January 2020
For information managers, there's a whole world of content out there, coming from sources such as aggregators, vendors and open datasets. Keeping on top of content licensing is a constant concern, but here Jinfo guides you through the key issues, challenges and how the market is maturing.
Principles of determining ROI of external dataThursday, 9th January 2020
Information professionals are constantly asking how value can be measured but when it comes to licensing external data, this can become an even more arduous task. This article looks at how you can develop data-driven approaches to measuring value and return on investment.
Research update - Everything's part of your success - becoming a Centre of ExcellenceThursday, 9th January 2020
Can you become an Information Centre of Excellence in 2020? The first insight in Jinfo's Research Focus, "The Information Centre of Excellence - commercial, consultative, collaborative" is available now.
Insight 1 from Research Focus - every service, every licence, every dayMonday, 6th January 2020
The first insight from our Research Focus "The Information Centre of Excellence - commercial, consultative, collaborative" looks at how you can ensure that every service, license and process you handle needs to support your journey towards an Information Centre of Excellence.
Research update - invest in your 2020 visionThursday, 19th December 2019
Jinfo's final newsletter of 2019 offers you some key pointers on how to get 2020 off to a flying start.
Operations of an Information Centre of ExcellenceThursday, 12th December 2019
In the final part of our series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we take a look at operations and how it needs to be grounded in continuous improvement.
Commercial awareness - the toughest characteristicWednesday, 11th December 2019
In the third of a series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we look at how teams cultivate commercial awareness.
Six characteristics of the Information Centre of Excellence - where we excel, where we need to growTuesday, 10th December 2019
In the first part of a series of articles on the characteristics of the Information Centre of Excellence, we interviewed seven information managers to better understand how they and their teams manifest these characteristics. This second article looks at the six characteristics needed to hire, develop and cultivate in an Information Centre of Excellence.
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Reports by Robin Neidorf:
Jinfo survey - the role of information professionals in a data-driven worldThursday, 27th February 2020
This three-part report looks at the survey responses of information professionals to gauge current data-related needs and expertise amongst information teams.
This report includes three chapters:
Part 1 - introduction and survey population
Part 2 - evolving roles of information...
Jinfo model - closing the confidence gapWednesday, 5th February 2020
This model looks at the results of Jinfo's research on the professional landscape for information teams in the data-driven world, including how confident they feel in a number of data-related areas such as information sourcing and licensing. It also offers a framework for evaluating your own...
Jinfo model - real-world ROI of external dataThursday, 16th January 2020
To some, it may seem as if the ongoing value of the external data sources your organisation invests in is hard to quantify. Jinfo's model will guide you in developing your own approach, and show how your business goals should set the context on how to gauge return on investment.
Research Focus Insights and Actions "The Information Centre of Excellence - commercial, consultative, collaborative"Monday, 6th January 2020
The flexible model of an Information Centre of Excellence developed through Jinfo's research provides a framework for evaluating and improving your strategy, operations and impact by:
balancing focus on information strategy
enabling end-users throughout the organisation to access the...
Alignment with the Information Centre of Excellence modelThursday, 12th December 2019
Jinfo recently spoke to the heads of seven information services in order to better understand what contributes to an Information Centre of Excellence with our model as an example. We asked them to map their current services to the model and self-assess their departments with regard to the key...
Improving success through project pilotingThursday, 21st November 2019
In a series of articles on project piloting, we look at what it is, why it's important and how you can successfully implement projects with the use of carefully crafted purpose statements and a pilot plan. We'll also explore what you need to do at the end of every pilot project to increase its...
Jinfo research on UK legal purchasing preferences and needs 2019Thursday, 7th November 2019
Jinfo's research into purchasing trends and preferences in the UK legal market is now in its ninth year and for this year's survey we aimed for a more refined approach to create closer alignment between our questions relating to what teams value and the satisfaction ratings given to specific...
Maturity model on remote teamsTuesday, 29th October 2019
Jinfo's maturity model for successful remote teams is based on variables that make it successful including structure, process, transparency and governance. This model explores each of these in more detail with a particular focus on operations and communications.
Use these as a gauge to...
Jinfo model - "pillars of service"Monday, 7th October 2019
Your department probably has many areas of expertise that can be clustered together to form a "pillar of service" and this model explores what they are, how to define them and some worksheets to help you develop them.
By Robin Neidorf
Jinfo model - recipe capture and optimisationMonday, 7th October 2019
Having an optimised workflow involves making more efficient use of people's time and to do this you need to identify common activities by creating a "recipe" for each of them. This model looks at how you and others can achieve this with the help of our framework which enables you to make the best...
Jinfo model - "known fors"Wednesday, 2nd October 2019
Realising your value as an information professional within your organisation is key. Jinfo's model "known fors", a visioning activity that can be used as part of the strategic planning process, can help you clarify where you have the best opportunity to provide value within the organisation....
Research Focus Insights and Actions "Intelligence systems - intelligence 2020"Tuesday, 1st October 2019
In the 10 years plus we've been researching developments in news and current awareness, we've predicted and then seen a significant shift from current awareness to intelligence systems.
However, the concept of "intelligence" can be difficult to describe let alone measure. Its purpose may be...
Jinfo survey - current awareness and intelligence 2020Monday, 23rd September 2019
Every year since 2007, Jinfo has been surveying its customers about their preferences in relation to news aggregation services and current awareness. This year's survey results reveal how current awareness and intelligence systems are managed and deployed throughout the organisation.
Adopting technology for discovery 2019Wednesday, 21st August 2019
Jinfo's research on discovery tools and priorities looks at the adoption of technology for content discovery by information professionals across a range of industries. Now in its third year, we set out to build on research from the last two years with a focus on science-based research...
Jinfo model - measuring the impact of current awarenessThursday, 1st August 2019
In the age of measuring value, it's important to be able to determine the ROI of your current awareness service. Jinfo's model breaks down the variables of value and guides you through the process of determining what you're trying to achieve, how well you are achieving it, and the balance of...
Jinfo model - evaluating information productsWednesday, 24th July 2019
Jinfo has been conducting in-depth product reviews for over 15 years and during that time we've been able to devise a model to help us better evaluate information products. Find out how our model can make the product evaluation process easier for you by saving time and informing your work with...
Documenting the value chainFriday, 5th July 2019
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation" , we look at how the information team adds value to the business in six different areas, from growing revenue to smarter decisions. In each area we identify the steps you take in the value...
Research Focus Insights and Actions "Benchmark information services - progressing towards transformation"Friday, 28th June 2019
Now in its third year, Jinfo's benchmarking Research Focus is a unique resource specific to information professionals and essential for information centres around the world.
In this report you'll discover our top three insights from our director of research, Robin Neidorf plus links to help...
Jinfo benchmarking research 2019Friday, 28th June 2019
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation" , we have added to the previous two years' worth of data in areas including organisational structure, team size, areas of strategic focus and approach to content purchasing and licensing. The...
Jinfo model - reporting into central strategyTuesday, 18th June 2019
Although not that common, there's been an increase in the number of information teams reporting into a central strategy group. It offers a strategic approach to addressing the most important cross-departmental challenges of the business and as a result, we're likely to see more organisations...
Jinfo model - reporting into knowledge and know-howMonday, 17th June 2019
Whilst reporting into a knowledge and know-how line within a business is one of the most common lines of reporting in knowledge-based businesses and may at first seem like a natural fit for an information team, in practice, it can be one of the most challenging reporting lines of all. This model...
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If you're newly remote, you may feel like you've been thrown into a mysterious culture where you sort of speak the language but sort of not. Use Jinfo's "Focus on Remote Teams" to become fluent: