Robin heads the Jinfo Research division. Original research is at the heart of Jinfo and underpins all our activities, from editorial content to webinars, consulting and Community sessions. Robin has has been working with Jinfo since 2004 and is responsible for strategic planning, developing proprietary research-based tools, partnerships and alliances, and consulting.
She is proud to be a contributor of a chapter on strategic content portfolio management in "The Emerald Handbook of Modern Information Management".
Prior to joining Jinfo, Robin ran a research and communications consulting business for 10 years. As a consultant, she focused on strategic planning, change management, and using information to make better decisions.
Working with a wide range of organisations in the for-profit and non-profit sector. Robin has developed online communities, publications and distance learning modules for a range of business purposes. She is the author of Teach Beyond Your Reach: An instructor's guide to developing and running successful distance learning classes, workshops, training sessions and more (second edition, Cyber Age, 2012) and the co-author of E-Merchant: Retail Strategies for e-Commerce (Addison-Wesley, 2001).
Robin can be reached at firstname.lastname@example.org
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Articles by Robin Neidorf:
What content licensing professionals need to know about licensing dataTuesday, 14th January 2020
For information managers, there's a whole world of content out there, coming from sources such as aggregators, vendors and open datasets. Keeping on top of content licensing is a constant concern, but here Jinfo guides you through the key issues, challenges and how the market is maturing.
Principles of determining ROI of external dataThursday, 9th January 2020
Information professionals are constantly asking how value can be measured but when it comes to licensing external data, this can become an even more arduous task. This article looks at how you can develop data-driven approaches to measuring value and return on investment.
Research update - Everything's part of your success - becoming a Centre of ExcellenceThursday, 9th January 2020
Can you become an Information Centre of Excellence in 2020? The first insight in Jinfo's Research Focus, "The Information Centre of Excellence - commercial, consultative, collaborative" is available now.
Insight 1 from Research Focus - every service, every licence, every dayMonday, 6th January 2020
The first insight from our Research Focus "The Information Centre of Excellence - commercial, consultative, collaborative" looks at how you can ensure that every service, license and process you handle needs to support your journey towards an Information Centre of Excellence.
Research update - invest in your 2020 visionThursday, 19th December 2019
Jinfo's final newsletter of 2019 offers you some key pointers on how to get 2020 off to a flying start.
Operations of an Information Centre of ExcellenceThursday, 12th December 2019
In the final part of our series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we take a look at operations and how it needs to be grounded in continuous improvement.
Commercial awareness - the toughest characteristicWednesday, 11th December 2019
In the third of a series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we look at how teams cultivate commercial awareness.
Six characteristics of the Information Centre of Excellence - where we excel, where we need to growTuesday, 10th December 2019
In the first part of a series of articles on the characteristics of the Information Centre of Excellence, we interviewed seven information managers to better understand how they and their teams manifest these characteristics. This second article looks at the six characteristics needed to hire, develop and cultivate in an Information Centre of Excellence.
Right tools for the job - Jinfo for optimising an information teamMonday, 9th December 2019
The right tools make the job easier, faster, even cheaper. Jinfo's latest research offers a sampler of tools designed to make your work easier, freeing you up for higher-value work - the fundamental goal of all optimisation efforts.
Alignment with the Information Centre of Excellence modelMonday, 9th December 2019
Jinfo recently spoke to the heads of seven information services in order to better understand what contributes to an Information Centre of Excellence, using our model as an example. We asked them to map their current services to the model and self-assess their departments with regard to the key characteristics of a successful Information Centre of Excellence. In this first part of our four-part article, we look at some of the results of this, including the several themes that emerged in relation to how the teams set information strategy.
Research update - Intelligence is dynamic - your systems need to be, tooThursday, 5th December 2019
Information is constantly changing and your approach also needs to continually evolve to meet the needs of your end-users. Find out how continuous improvement can work for you and your team with Jinfo's resources.
Four things business leaders need to understand about information riskTuesday, 3rd December 2019
Information professionals are in a unique position to be able to identify and manage business risks within an organisation and this article looks at the top four information-related risks that business leaders are not always aware of and shows how proper management of them can maximise the business opportunity.
Insight 3 from Research Focus on intelligence - continuous improvement or bustThursday, 28th November 2019
Evaluating intelligence was once something that information teams could afford to undertake only every two or three years. But those days are gone, replaced by a continuous process of improvement to maintain competitiveness. But with a well operated system, using the right tech and tools to remove the drudgery of data-gathering, this is well within your scope.
Improving success through project piloting - how to identify an appropriate pilot project and steps to put it in placeWednesday, 20th November 2019
Pilot projects sometimes follow an unpredictable path but they can also highlight challenges and opportunities along the way. This article looks at what you need to do at the end of every pilot project to increase its value, including determining the next steps, communicating with stakeholders and capturing knowledge.
Improving success through project piloting - what is piloting and why do it?Tuesday, 19th November 2019
In the first of a series of articles, we look at the concept of piloting, why it's important and how you can more effectively implement pilots of projects and initiatives you may be involved in.
Jinfo research on UK legal purchasing preferences and needs 2019 (part 4 - value of end-user experience)Thursday, 7th November 2019
In the final part of Jinfo's research on purchasing patterns and preferences amongst the top 200 law firms in the UK, we look at the user experience. We focused on how user-friendly a product was, how easy it was to find information, its personalisation options, and whether collaboration was supported.
Research update - Measure and improve ROI of your intelligence systemsThursday, 7th November 2019
Can you measure and demonstrate ROI on your intelligence systems, and improve them over time? Jinfo's Research Focus 'Intelligence systems - intelligence 2020' shows you how.
Jinfo research on UK legal purchasing preferences and needs 2019 (part 3 - value of technology and platform)Wednesday, 6th November 2019
In the third part of Jinfo's research on purchasing patterns and preferences amongst the top 200 law firms in the UK, we look at what participants value in relation to the technological features of key products in the legal landscape.
Jinfo research on UK legal purchasing preferences and needs 2019 (part 2 - value of product content)Tuesday, 5th November 2019
In the second part of Jinfo's research on purchasing patterns and preferences amongst the top 200 law firms in the UK, we look at what participants value in the content of key products in the legal landscape.
Overcoming the inertia... of motion - Jinfo for information strategyTuesday, 5th November 2019
Strategy and optimisation are two sides of the same problem: the traps of culture and habit. Jinfo's director of research, Robin Neidorf, highlights resources that help you overcome inertia and make progress on strategy.
Jinfo research on UK legal purchasing preferences and needs 2019 (part 1 - introduction, methodology and responses)Monday, 4th November 2019
Read this year's research on purchasing patterns and preferences amongst the top 200 law firms in the UK. Find out how core legal products fit into the strategy, spending, and evolution of information services in UK law firms.
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Reports by Robin Neidorf:
Jinfo model - real-world ROI of external dataThursday, 16th January 2020
To some, it may seem as if the ongoing value of the external data sources your organisation invests in is hard to quantify. Jinfo's model will guide you in developing your own approach, and show how your business goals should set the context on how to gauge return on investment.
Research Focus Insights and Actions "The Information Centre of Excellence - commercial, consultative, collaborative"Monday, 6th January 2020
The flexible model of an Information Centre of Excellence developed through Jinfo's research provides a framework for evaluating and improving your strategy, operations and impact by:
balancing focus on information strategy
enabling end-users throughout the organisation to access the...
Alignment with the Information Centre of Excellence modelThursday, 12th December 2019
Jinfo recently spoke to the heads of seven information services in order to better understand what contributes to an Information Centre of Excellence with our model as an example. We asked them to map their current services to the model and self-assess their departments with regard to the key...
Improving success through project pilotingThursday, 21st November 2019
In a series of articles on project piloting, we look at what it is, why it's important and how you can successfully implement projects with the use of carefully crafted purpose statements and a pilot plan. We'll also explore what you need to do at the end of every pilot project to increase its...
Maturity model on remote teamsTuesday, 29th October 2019
Jinfo's maturity model for successful remote teams is based on variables that make it successful including structure, process, transparency and governance. This model explores each of these in more detail with a particular focus on operations and communications.
Use these as a gauge to...
Jinfo model - "pillars of service"Monday, 7th October 2019
Your department probably has many areas of expertise that can be clustered together to form a "pillar of service" and this model explores what they are, how to define them and some worksheets to help you develop them.
By Robin Neidorf
Jinfo model - recipe capture and optimisationMonday, 7th October 2019
Having an optimised workflow involves making more efficient use of people's time and to do this you need to identify common activities by creating a "recipe" for each of them. This model looks at how you and others can achieve this with the help of our framework which enables you to make the best...
Jinfo model - "known fors"Wednesday, 2nd October 2019
Realising your value as an information professional within your organisation is key. Jinfo's model "known fors", a visioning activity that can be used as part of the strategic planning process, can help you clarify where you have the best opportunity to provide value within the organisation....
Research Focus Insights and Actions "Intelligence systems - intelligence 2020"Tuesday, 1st October 2019
In the 10 years plus we've been researching developments in news and current awareness, we've predicted and then seen a significant shift from current awareness to intelligence systems.
However, the concept of "intelligence" can be difficult to describe let alone measure. Its purpose may be...
Jinfo survey - current awareness and intelligence 2020Monday, 23rd September 2019
Every year since 2007, Jinfo has been surveying its customers about their preferences in relation to news aggregation services and current awareness. This year's survey results reveal how current awareness and intelligence systems are managed and deployed throughout the organisation.
Adopting technology for discovery 2019Wednesday, 21st August 2019
Jinfo's research on discovery tools and priorities looks at the adoption of technology for content discovery by information professionals across a range of industries. Now in its third year, we set out to build on research from the last two years with a focus on science-based research...
Jinfo model - measuring the impact of current awarenessThursday, 1st August 2019
In the age of measuring value, it's important to be able to determine the ROI of your current awareness service. Jinfo's model breaks down the variables of value and guides you through the process of determining what you're trying to achieve, how well you are achieving it, and the balance of...
Jinfo model - evaluating information productsWednesday, 24th July 2019
Jinfo has been conducting in-depth product reviews for over 15 years and during that time we've been able to devise a model to help us better evaluate information products. Find out how our model can make the product evaluation process easier for you by saving time and informing your work with...
Research Focus Insights and Actions "Benchmark information services - progressing towards transformation"Friday, 28th June 2019
Now in its third year, Jinfo's benchmarking Research Focus is a unique resource specific to information professionals and essential for information centres around the world.
In this report you'll discover our top three insights from our director of research, Robin Neidorf plus links to help...
Jinfo benchmarking research 2019Friday, 28th June 2019
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation" , we have added to the previous two years' worth of data in areas including organisational structure, team size, areas of strategic focus and approach to content purchasing and licensing. The...
Jinfo model - reporting into central strategyTuesday, 18th June 2019
Although not that common, there's been an increase in the number of information teams reporting into a central strategy group. It offers a strategic approach to addressing the most important cross-departmental challenges of the business and as a result, we're likely to see more organisations...
Jinfo model - reporting into knowledge and know-howMonday, 17th June 2019
Whilst reporting into a knowledge and know-how line within a business is one of the most common lines of reporting in knowledge-based businesses and may at first seem like a natural fit for an information team, in practice, it can be one of the most challenging reporting lines of all. This model...
Jinfo model - maturity model on the scalability of servicesTuesday, 4th June 2019
There are a number of variables involved in operating a scalable information service and this article looks at a few of these variables, including process and workflow, technology for communication and project management and visibility into capacity. It also looks at how you can assess your...
Jinfo model - reporting into ITWednesday, 29th May 2019
In this report we look at how information teams align when they report into the IT function, including the strengths and weaknesses of this reporting structure along with ways the information service is able to successfully collaborate with this highly visible team. What can you do to maximise...
Jinfo model - reporting into marketingTuesday, 28th May 2019
Here we look at how information teams align with different functions within an organisation, such as procurement and R&D. Another reporting line that isn't too common for information services is the marketing and communications function and with its wide range of communication channels, this type...
Jinfo model - reporting into R&DMonday, 27th May 2019
Reporting into R&D is usually a very strong position for information teams, where they are a core function within a team that is creating products and services for the business. Whilst their expertise can be leveraged, it may be difficult to find the right balance when serving all customers...
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"The Information Centre of Excellence - commercial, consultative, collaborative"
Jinfo's flexible model of the Information Centre of Excellence provides a framework for any information team - any size, industry, or range of services - to operate nimbly in our changing world. (January - March 2020).
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