Robin heads the Jinfo Research division. Original research is at the heart of Jinfo and underpins all our activities, from editorial content to webinars, consulting and Community sessions. Robin has has been working with Jinfo since 2004 and is responsible for strategic planning, developing proprietary research-based tools, partnerships and alliances, and consulting.
She is proud to be a contributor of a chapter on strategic content portfolio management in "The Emerald Handbook of Modern Information Management".
Prior to joining Jinfo, Robin ran a research and communications consulting business for 10 years. As a consultant, she focused on strategic planning, change management, and using information to make better decisions.
Working with a wide range of organisations in the for-profit and non-profit sector. Robin has developed online communities, publications and distance learning modules for a range of business purposes. She is the author of Teach Beyond Your Reach: An instructor's guide to developing and running successful distance learning classes, workshops, training sessions and more (second edition, Cyber Age, 2012) and the co-author of E-Merchant: Retail Strategies for e-Commerce (Addison-Wesley, 2001).
Robin can be reached at email@example.com
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Articles by Robin Neidorf:
Jinfo survey - current awareness and intelligence 2020 (part 3 - satisfaction with primary suppliers)Friday, 20th September 2019
In addition to gathering information about how information teams think about current awareness overall, we use our annual survey to gauge satisfaction with primary suppliers. In the third part of our survey results looking at customer preferences in relation to news aggregation services and current awareness, we look at customer satisfaction with primary suppliers of current awareness solutions such as Nexis.com and Dow Jones' Factiva.
Jinfo survey - current awareness and intelligence 2020 (part 2 - system components)Thursday, 19th September 2019
In the second part of our survey results looking at customer preferences in relation to news aggregation services and current awareness, we look at which components are part of the provision of current awareness to an organisation and any premium products licensed for current awareness. In addition, we examine no-cost sources used, such as competitor websites and social media, as well as content aggregation platforms.
Jinfo survey - current awareness and intelligence 2020 (part 1 - introduction)Wednesday, 18th September 2019
Jinfo has been surveying its customers about their preferences in relation to news aggregation services and current awareness since 2007 and our latest research brings a fresh perspective to this area. In this first part, we look at some of the organisations who took part in the survey, where and how current awareness and intelligence systems are managed and deployed throughout the organisation, and how much time is taken up with providing this service.
Research update - benchmarking is just the beginningThursday, 12th September 2019
Find out about our full range of benchmarking resources and how you can highlight the value of your information team.
Catch Up, Keep Up: Jinfo Webinars available to book nowWednesday, 11th September 2019
Information professionals are as time-pressured as everyone else in business, but with Jinfo's Webinars and Community sessions - included in your subscription - have the opportunity to book out time to catch up with the latest developments in areas such as benchmarking, the ROI of current awareness, content purchasing and closing the "news is easy" gap. Each session offers unique content, with full speaker notes available to subscribers following sessions.
Similarities and differences - current awareness and intelligence platformsWednesday, 4th September 2019
As part of its 2018 research, Jinfo identified eight facets through which we can compare and contrast current awareness platforms and intelligence systems. In this article, we take a closer look at these facets to help us understand the similarities and differences between them.
To manage capacity, know your objectives - Jinfo for optimising your information serviceMonday, 2nd September 2019
How you optimise your information service will depend on your overall objectives. These will invariably change over time but Jinfo's research which captured and reported comparable data across a range of industries and organisations can help. Find out how else we can help you better align your skills and time with those of your customers.
Insight 3 from Research Focus on benchmarking - yes, you can measure impactTuesday, 27th August 2019
Are you confident that you've got the right metrics in place to demonstrate the value of your information service? Read our blog to doublecheck and find how you can move your metrics to the next level.
Research update - Information teams measuring impactThursday, 22nd August 2019
Highlighting the value your information team brings to stakeholders is vital. Find out how our analysis from our documenting the value chain report can help you make better decisions.
Adopting technology for discovery 2019 (Fresh insights through smart technology)Wednesday, 21st August 2019
In the final part of our report on Jinfo's research on discovery tools and priorities and the adoption of technology for finding content, we focus more specifically on the application of smart technologies to surface insights. We highlight some of the more popular databases used by respondents and how well they meet their needs.
Adopting technology for discovery 2019 (Single point of entry/back-end integration)Tuesday, 20th August 2019
In this fourth part of our report on Jinfo's research on discovery tools and priorities and the adoption of technology for finding content, we explore the importance of discovery through a single point of entry or back-end integration and which groups of users benefit most from this. We also find out which products or platforms respondents were using for this purpose.
Adopting technology for discovery 2019 (Keeping up with technology)Friday, 16th August 2019
Jinfo's research on discovery tools and priorities looks at the adoption of technology for content discovery by information professionals across a range of industries. The third part of our report looks at how survey respondents keep abreast of technology developments, whether it be training and workshops, updates from technology vendors, or professional associations. Also included are links to conferences and training workshops of value to those in information professional roles.
Adopting technology for discovery 2019 (Foundation - definitions and desires)Thursday, 15th August 2019
Jinfo's research on discovery tools and priorities looks at the adoption of technology for content discovery by information professionals across a range of industries. This second part of our report continues to look at how information professionals are engaging with new technologies and, in particular, at definitions of "discovery" and topics of interest within technology.
Adopting technology for discovery 2019 (Introduction)Wednesday, 14th August 2019
Now in its third year and building on research from the past couple of years, Jinfo's research on discovery tools and priorities looks at the adoption of technology for content discovery by information professionals across a range of industries. This first part of our report looks at the types of industries that respondents work in, as well as their target markets.
Research update - Benchmarking-based insights - what makes a good peer group?Thursday, 8th August 2019
Benchmarking your information service requires good operational metrics about your department so you can make better decisions. Find out how Jinfo's useful resources and services can help you achieve this.
Jinfo for information strategyMonday, 5th August 2019
How can you use Jinfo's benchmarking research to define and measure your highest value to the information centre? Jinfo's director of research, Robin Neidorf, highlights research and resources along with Jinfo's Consulting workshops.
Insight 2 from Research Focus on benchmarking - do you have your measurements?Thursday, 1st August 2019
In order to benchmark your information service against other services you need data. Find out the top three variables you may be missing.
Research update - 2019 Benchmarking data - ready for your investigation and actionThursday, 18th July 2019
Find out how to access the top three things all information managers should be thinking about and incorporating into their strategies.
Jinfo for content purchasingTuesday, 9th July 2019
Find out how you can adapt your thinking and approach to licensing to make the most of today's data options, and how the business context for value varies based on organisational goals and other factors.
Research update - reporting structure and other benchmarking insightsThursday, 4th July 2019
Find out how you can move your service forwards using Jinfo's unique benchmarking research and tools - or take it to the next level with our bespoke reports.
Insight 1 from Research Focus on benchmarking - the most important variable may surprise youMonday, 1st July 2019
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation", we identify which is the most influential datapoint for determining the highest value of and potential for your department in your organisation.
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Reports by Robin Neidorf:
Adopting technology for discovery 2019Wednesday, 21st August 2019
Jinfo's research on discovery tools and priorities looks at the adoption of technology for content discovery by information professionals across a range of industries. Now in its third year, we set out to build on research from the last two years with a focus on science-based research...
Jinfo model - measuring the impact of current awarenessThursday, 1st August 2019
In the age of measuring value, it's important to be able to determine the ROI of your current awareness service. Jinfo's model breaks down the variables of value and guides you through the process of determining what you're trying to achieve, how well you are achieving it, and the balance of...
Jinfo model - evaluating information productsWednesday, 24th July 2019
Jinfo has been conducting in-depth product reviews for over 15 years and during that time we've been able to devise a model to help us better evaluate information products. Find out how our model can make the product evaluation process easier for you by saving time and informing your work with...
Research Focus Insights and Actions "Benchmark information services - progressing towards transformation"Friday, 28th June 2019
Now in its third year, Jinfo's benchmarking Research Focus is a unique resource specific to information professionals and essential for information centres around the world.
In this report you'll discover our top three insights from our director of research, Robin Neidorf plus links to help...
Jinfo benchmarking research 2019Friday, 28th June 2019
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation" , we have added to the previous two years' worth of data in areas including organisational structure, team size, areas of strategic focus and approach to content purchasing and licensing. The...
Jinfo model - reporting into central strategyTuesday, 18th June 2019
Although not that common, there's been an increase in the number of information teams reporting into a central strategy group. It offers a strategic approach to addressing the most important cross-departmental challenges of the business and as a result, we're likely to see more organisations...
Jinfo model - reporting into knowledge and know-howMonday, 17th June 2019
Whilst reporting into a knowledge and know-how line within a business is one of the most common lines of reporting in knowledge-based businesses and may at first seem like a natural fit for an information team, in practice, it can be one of the most challenging reporting lines of all. This model...
Jinfo model - maturity model on the scalability of servicesTuesday, 4th June 2019
There are a number of variables involved in operating a scalable information service and this article looks at a few of these variables, including process and workflow, technology for communication and project management and visibility into capacity. It also looks at how you can assess your...
Jinfo model - reporting into ITWednesday, 29th May 2019
In this report we look at how information teams align when they report into the IT function, including the strengths and weaknesses of this reporting structure along with ways the information service is able to successfully collaborate with this highly visible team. What can you do to maximise...
Jinfo model - reporting into marketingTuesday, 28th May 2019
Here we look at how information teams align with different functions within an organisation, such as procurement and R&D. Another reporting line that isn't too common for information services is the marketing and communications function and with its wide range of communication channels, this type...
Jinfo model - reporting into R&DMonday, 27th May 2019
Reporting into R&D is usually a very strong position for information teams, where they are a core function within a team that is creating products and services for the business. Whilst their expertise can be leveraged, it may be difficult to find the right balance when serving all customers...
Jinfo model - reporting into procurement or financeThursday, 23rd May 2019
This model looks at information teams that report into procurement or finance and some of the strengths and weaknesses of this reporting structure, including some recommendations on what to invest in and how to make the most of your expertise to support your organisation's goals.
Jinfo model - effective work with procurementMonday, 20th May 2019
Content purchasing professionals can sometimes lock horns with their colleagues in procurement. In this report we look at how to bring together the varying priorities and perspectives - as well as how to find areas for collaboration. We explore areas including cost vs value, risk management,...
Research Focus Insights and Actions "Creating an Information Centre of Excellence"Friday, 5th April 2019
An Information Centre of Excellence delivers information and insight throughout an organisation through two primary mechanisms. Discover our articles, reports, webinars and Community sessions which build on Jinfo's flexible model, grounded in years of research, to describe, analyse and explain...
Jinfo survey on developing an Information Centre of ExcellenceThursday, 4th April 2019
As part of Jinfo's Research Focus, "Creating an Information Centre of Excellence" , we surveyed 54 respondents from a range of industries, locations, and organisation sizes.
We asked for their comments on three key strands of service: setting strategy, delivering expert services and...
Jinfo model - maturity model on team characteristicsFriday, 29th March 2019
Through its research, Jinfo has consistently found that strategic planning, team optimisation, and customer communications are vitally important when it comes to evolving into Centres of Excellence, but information teams don't always exhibit these characteristics. This article looks at how to...
Jinfo model - components of a businessTuesday, 26th February 2019
Use Jinfo's model to help you run your information centre as a business-within-a-business. Our resources will help you map your information centre and start plotting where you want to make improvements, plus allow you to identify how you want your centre to look in two or three years, and which...
Market landscape - key facets of intelligence systemsThursday, 31st January 2019
This report examines key differentiators between current awareness and intelligence systems and identifies how developed key facets such as visualisation, taxonomy and newsletter tools are in four key intelligence systems:
Research Focus Insights and Actions "The accidental technologist - where your expertise meets the new world"Thursday, 10th January 2019
Today's information professionals need tech skills to secure their place as strategic advisers to the business but keeping up with this fast-moving technology-fuelled world can seem impossible.
In this Research Focus we examine how to be tech-savvy in order to be good advisers and partners...
Jinfo survey on technology readiness in information centresFriday, 4th January 2019
As part of Jinfo's Research Focus, "The accidental technologist - where your expertise meets the new world" , we surveyed 65 respondents from around the world and a variety of industries to get their views on the character and culture of technology use and adoption in customer organisations; how...
Jinfo report on technology clustersWednesday, 21st November 2018
As part of Jinfo's Research Focus, "The accidental technologist - where your expertise meets the new world" , we set out to make sense of the complex technological environment and reviewed the wide range of technologies and challenges that our customers asked us to cover, in order to develop...
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"Benchmark information services - progressing towards transformation"
This Research Focus gives you tools, analysis and the original data you need in order to benchmark your information service against peers. (July - September 2019).
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