Jinfo Consulting

Turn information services into a strategic asset for your business

Jinfo has been researching disruption in the business information industry and change management for over 20 years.

Bring these insights in-house: We'll work with you to make strategic changes in operations, enhance stakeholder relationships and future-proof your information service.

  • Proven results based on proprietary tools
  • Mentoring model to ensure the improvements continue after the project finishes
  • Build on strengths, improve adaptability and develop resilience and skills in your team

Featured project

Start today with an assessment

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- Benefits of Jinfo Consulting -

Our research-based models adapt to your environment

"Do more with less" - we know the pressures you face and the need for ROI

Shift how you think as well as how you operate, through custom workshops and coaching

- Start the conversation -

Robin Neidorf, Head of Consulting"I'm Robin Neidorf, Head of Consulting for Jinfo.

Contact me today to start the conversation about your needs and how Jinfo might help."

Robin Neidorf
Head of Consulting, Jinfo
robin.neidorf@jinfo.com

Please include your telephone number, best time to reach you, and if you're on a particular timeline.

- Example projects -

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Compare your structure, services and staff with our benchmark data, set priorities for development.

The first step in optimising your information service is to gain a clear-eyed view of how you compare with peers. Learn how to hone your strengths while working on weaknesses with an assessment.

Our process includes:

  • Intake survey: Comprehensive questionnaire on organisational structure, services you offer, information staff, other hubs of information expertise in your business and other facets
  • Follow-up interview: Discussion with a Jinfo Consulting analyst for any needed clarification
  • Report: Detailed report showing how you compare with peer companies based on industry, range of services, staff, and headcount; includes recommendations for next actions
  • Workshop: 60-minute web-based workshop to review results and set priorities.

Standard fee of GBP 900 for our assessment.

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Stop looking for the right product for current awareness

No single vendor can meet all your organisation's needs for current awareness content, data management and distribution.

Luckily, you don't have to rely on a single vendor: You can have dozens of suppliers of content, a robust platform through which to manage it, and valuable data about usage and user needs. But it takes a different approach to evaluation.

Jinfo's research established the emerging best practice of evaluating content separately from technology to address the surprisingly complex requirements of keeping knowledge workers informed about their world.

Now use our consulting services to apply this best practice to the unique needs of your business:

  • Needs assessment: What's actually needed, for source material to feed current awareness? What are the most important features to you for technology platforms? How do you prioritise and get buy-in from leadership for making a valuable change?

  • Content evaluation: Consider the full range of what's needed -- not just the official resources, but the ones users rely on outside of your system. Match up priorities and budget with available sources.

  • Technology evaluation: Make sense of the current state-of-the-industry for technology platforms: Which features are standard, and which unique? Which drive value in your business, and which drive your staff crazy?

Although evaluating content and technology separately make the implementation or change of current awareness systems more challenging, this best practice also opens up great opportunities for saving staff time, bringing together the right content to make important connections and gaining visibility into what users truly want.

When source expertise is undervalued, the whole business is at risk

The greatest risk is the one you don't even know about.

That's the kind of exposure facing most businesses today: They don't recognise the value of source expertise, and so they have no clue about how the most important raw material in the knowledge economy is changing.

Your information team might be marketing, communicating and showing up as much as you can, in as many places as you can... and yet it's still an uphill climb to build awareness, let alone shift perceptions, about the value your source expertise brings to the business.

Use Jinfo's Consulting services to build on the resources in our Research Focus, "Source Expertise - What It Means in a Google World."

Step back from all those marketing tactics, and work through a clear articulation of the unique role and placement of information expertise in your business.

Then use this statement of expertise as the foundation for targeted work on:

  • Prioritising stakeholder relationships
  • Conducting a visibility audit, focusing on the places that matter most
  • Identifying skill and knowledge gaps in your own team that need to be addressed to strengthen your position and value
  • Building a practical, effective and measurable plan.

Help your business address a risk it doesn't even know it faces.

Make your information department communications work even harder

Most information services want to reinforce their unique value and increase their visibility throughout their organisations. And most do not have the resources to launch and run a significant communications campaign.

Yet every service undertakes regular communications -- deliverables, emails, newsletters, web pages, etc. -- and can apply strategic tweaks to improve how well these existing tools support their visibility and value. This approach builds on what you're already doing and making it more effective, rather than investing heavily in new initiatives that take energy to sustain.

Use Jinfo's Consulting services to conduct an audit of your communications tools and identify basic changes that can make a significant and measurable impact on your engagement with stakeholders. We'll review your existing range of tools, as well as suggest others that complement your current efforts. We'll help you define the audiences you most want to influence, and then help you focus on those tools that are most likely to make a difference with those audiences. We'll establish specific goals for audience engagement, and suggest communications changes that will help you measure your progress towards those goals.

Make rapid progress with knowledgeable advice and resources, plus accountability and reporting.

When change of any kind is underway, it puts additional pressures on even the most robust information service. Some of the challenges we've worked on with customers through bi-weekly consulting calls include:

  • Reorganisation
  • New leadership or reporting lines
  • New strategic focus on data
  • Changes in headcount
  • New delivery demands on information services
  • Significant technology changes affecting information services
  • ... and more.

Jinfo Consulting supports you and your team through these periods:

  • Initial one-hour call for defining the challenges and setting specific objectives;
  • Bi-weekly calls with you (and members of your team, as relevant), for updates, advice, "sanity check", and recommendations;
  • Relevant assignments between calls, including Jinfo-designed worksheets and resources to support your work;
  • Reporting at milestones, to ensure progress.

A minimum of 3 months' commitment is required for bi-weekly consulting.



September 2017

"I had the pleasure of working directly with Jinfo's director of research, Robin Neidorf on all aspects of planning and delivering a series of events for InfoDesk. Robin was highly organised and knowledgeable, contributed greatly to the content and discussions, and moderated the live events. We were very pleased with the outcome of the project."

Sean Smith, VP sales and marketing, InfoDesk


April 2017

"We worked with Jinfo to produce a series of webinars and live networking events to meet new potential clients and increase brand awareness for InfoDesk. I highly recommend Jinfo as a marketing/sales event partner and the ROI was excellent."

Sean Smith, VP sales and marketing, InfoDesk


January 2017

"The team was very enthusiastic about the presentation from Jinfo Consulting. They found it insightful, it provided food for thought, and it helped us to understand our maturity. We definitely need to schedule it again."

Global Director of External Content, Accounting Firm

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