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Grounded in original research, Jinfo Content helps you turn our insight into action on critical information challenges.

Our articles, reports and webinars bring you practical ideas, case studies, tips and models for change.

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Click to view the report Click to view the report Market landscape - chatbots
6th December 2019

Information managers are starting to think about whether they should incorporate chatbot technology into their information strategy to help boost both the productivity of their teams and to improve response times for users. There are a multitude of chatbot providers on the market, with most of...



Click to view the article Robin Neidorf Four things business leaders need to understand about information risk
3rd December 2019 Sign in to MyJinfo or create an account be able to star items

Information professionals are in a unique position to be able to identify and manage business risks within an organisation and this article looks at the top four information-related risks that business leaders are not always aware of and shows how proper management of them can maximise the business opportunity.



Click to view the article Andrew Lucas Activating global teams
2nd December 2019 Sign in to MyJinfo or create an account be able to star items

Globalisation has produced a more interconnected world but this has also meant information teams are often having to work longer hours with fewer resources. Jinfo has spoken to senior information managers at a range of organisations about how they are navigating these challenges to create a more collaborative and motivated work environment. In this article, we focus on the variables needed to create a successful global team, what tools can be used and how to improve over time.



Click to view the article Scott Vine How applying Centre of Excellence concepts can help product evaluation
27th November 2019 Sign in to MyJinfo or create an account be able to star items

A Jinfo product review isn't there to take the place of hands-on testing within an organisation, but it should help establish whether a product is worth an in-house review. Scott Vine looks at how the Centre of Excellence approach can be used as an integral part of that in-house evaluation.



Click to view the report Click to view the report Community deck - closing the "news is easy" perception gap
26th November 2019

This deck includes the notes from the Community session run on 19th November 2019. Analyst Rebecca Brizi describes the key points around educating stakeholders on the challenge of closing the gap and facilitates discussion amongst participants on how they have addressed this challenge in their...



Click to view the article Scott Vine Product review of RefTracker (value - competitors, development & pricing)
26th November 2019 Sign in to MyJinfo or create an account be able to star items

The final part of our product review of RefTracker, a browser-based solution for managing reference and information requests, looks at the overall value offered by the new and improved product, the help features and training available, its competitors, including Priory Solution's Quest, Lucidea's Sydney Enterprise, Inmagic Presto, and Softlink's illumin. We also look more closely at future enhancements which will be led by client feedback and pricing options.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292



Click to view the article Scott Vine Product review of RefTracker (technology - search & user interface; APIs; outputs & alerts; administration)
25th November 2019 Sign in to MyJinfo or create an account be able to star items

The third part of our product review of RefTracker, a browser-based solution for managing reference and information requests, provides a comprehensive overview of what's changed since we last looked at the product, how enquiries are dealt with, how clients use its API and how you can search the system. We also look at the wide range of reports that are available.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292



Click to view the article Chrissy Street Benefits of adding Supplier Relationship Management (SRM) to your licensing approach
25th November 2019 Sign in to MyJinfo or create an account be able to star items

If you are liaising with suppliers on a regular basis then you need to read our article on using Supplier Relationship Management (SRM) techniques. We look at how it's defined and outline five key benefits of adding SRM to your licensing approach when dealing with high-value relationships.



Click to view the article Scott Vine Product review of RefTracker (sources - content and coverage)
22nd November 2019 Sign in to MyJinfo or create an account be able to star items

In the second part of our product review of Altarama's RefTracker, a browser-based solution for managing reference and information requests, we look at how content is added to the system and the languages that can be supported.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292



Click to view the article Andrew Lucas Emerging technology for centres of excellence: chatbots & digital adoption platforms
22nd November 2019 Sign in to MyJinfo or create an account be able to star items

Technology plays an increasingly key role in enabling information professionals to work with optimal efficiency and productivity. In this article, Andrew Lucas looks at how two emerging technologies - chatbots and Digital Adoption Platforms - could be used to improve things, if deployed smartly.



Click to view the report Click to view the report Improving success through project piloting
21st November 2019

In a series of articles on project piloting, we look at what it is, why it's important and how you can successfully implement projects with the use of carefully crafted purpose statements and a pilot plan. We'll also explore what you need to do at the end of every pilot project to increase its...



Click to view the report Click to view the report Product review of RefTracker
21st November 2019

Altarama's RefTracker is a browser-based solution for managing reference and information requests. It focuses on request management operations and can easily customise forms and workflows to align with its clients' needs and challenges. Its clients are based all over the world but are primarily...



Click to view the article Scott Vine Product review of RefTracker (key advantages; introduction; contact details)
21st November 2019 Sign in to MyJinfo or create an account be able to star items

RefTracker is a browser-based solution for managing reference and information requests. In the first part of our updated product review, we look at the product and company behind it as well as some of the major ways it has changed since we reviewed it last year. We also look at its key competitor, Quest from Priory Solutions, and find out how you can benefit from using it.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292



Click to view the article Clare Painter Reusing your organisation's own copyright material
20th November 2019 Sign in to MyJinfo or create an account be able to star items

Most people are well aware that copyright issues can arise from using content belonging to other organisations - but what are the implications when reusing material that your organisation has already used?



Click to view the article Robin Neidorf Improving success through project piloting - how to identify an appropriate pilot project and steps to put it in place
20th November 2019 Sign in to MyJinfo or create an account be able to star items

Pilot projects sometimes follow an unpredictable path but they can also highlight challenges and opportunities along the way. This article looks at what you need to do at the end of every pilot project to increase its value, including determining the next steps, communicating with stakeholders and capturing knowledge.



Click to view the article Robin Neidorf Improving success through project piloting - what is piloting and why do it?
19th November 2019 Sign in to MyJinfo or create an account be able to star items

In the first of a series of articles, we look at the concept of piloting, why it's important and how you can more effectively implement pilots of projects and initiatives you may be involved in.



Click to view the article Andrew Lucas The importance of communicating strategy to your team
18th November 2019 Sign in to MyJinfo or create an account be able to star items

Jinfo has consistently highlighted the importance of setting a strategy to support the organisation and manage risks and opportunities but if it isn't implemented in the right way it will be ineffective. This article looks at the important role of information centre staff in communicating and developing a strategic plan and what practical steps you can take within your own organisation to bring this about.



Click to view the report Click to view the report Webinar deck - interpreting the results of the Jinfo Survey on current awareness and intelligence 2020
14th November 2019

Download the deck and notes from our November webinar, "Interpreting the results of the Jinfo Survey: current awareness and intelligence 2020" led by Rebecca Gebhardt Brizi. This session examines the interrelationships between: Sources Technology User behaviour. This is the...



Click to view the article Scott Vine Product review of ResearchMonitor (value - help & training; competitors; development; pricing)
14th November 2019 Sign in to MyJinfo or create an account be able to star items

In the final part of our product review of TRG Screen's ResearchMonitor, an electronic resource management tool, we take a look at the help and training that's available within the product, including a detailed and comprehensive overview of videos, articles and webinars. We also highlight its direct competitors, including Onelog from ITS and LookUp Precision from Lucidea, product development plans, and pricing options.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3289



Click to view the article Scott Vine Product Review of ResearchMonitor (technology - search & user interface; APIs; outputs & alerts; administration)
13th November 2019 Sign in to MyJinfo or create an account be able to star items

In the third part of our product review of TRG Screen's ResearchMonitor, an electronic resource management tool, we explore the technology in greater detail, including the RMWeb client, the product's web interface, including analytics, resources, the various reports available, contracts and its administrative features.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3289



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