Bob Duckett

Bob Duckett recently retired as Reference Librarian of Bradford City Libraries. He was previously Subject Adviser (Social Sciences) there. Before Bradford, Bob worked at Birmingham Reference Library and the University College of North Wales (as a cataloguer). He is co-author with Christinea Donnelly and Peter Walker of Know It All; Find It Fast: An A-Z Source Guide for the Enquiry Desk published by Facet Publishing, 2002; 3rd ed 2008.

 « People     « Contributors 

 

Articles by Bob Duckett:


Jinfo Blog Reference Desk: Tips on Using Your Wits [ABSTRACT]
Thursday, 25th June 2009

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.


Jinfo Subscription Reference Desk: Tips on Using Your Wits
Thursday, 25th June 2009

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.


What's new at Jinfo?

Focus on Value Chain

Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.

Focus on Value Chain


Focus on Risk Assessment

Risk assessment is a required process for a healthy information department. It gauges the ability of your services, team, portfolio and overall value to withstand stress.

Focus on Risk Assessment

Sorry, there seems to be a problem with Webinar and Community listings. Please let us know, by email to support@jinfo.com. Thank you.