Bob Duckett recently retired as Reference Librarian of Bradford City Libraries. He was previously Subject Adviser (Social Sciences) there. Before Bradford, Bob worked at Birmingham Reference Library and the University College of North Wales (as a cataloguer). He is co-author with Christinea Donnelly and Peter Walker of Know It All; Find It Fast: An A-Z Source Guide for the Enquiry Desk published by Facet Publishing, 2002; 3rd ed 2008.
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Articles by Bob Duckett:
Reference Desk: Tips on Using Your Wits [ABSTRACT]Thursday, 25th June 2009
The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.
Reference Desk: Tips on Using Your WitsThursday, 25th June 2009
Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.
Focus on Value Chain
Risk assessment is a required process for a healthy information department. It gauges the ability of your services, team, portfolio and overall value to withstand stress.
Focus on Risk Assessment
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