Bob Duckett

Bob Duckett recently retired as Reference Librarian of Bradford City Libraries. He was previously Subject Adviser (Social Sciences) there. Before Bradford, Bob worked at Birmingham Reference Library and the University College of North Wales (as a cataloguer). He is co-author with Christinea Donnelly and Peter Walker of Know It All; Find It Fast: An A-Z Source Guide for the Enquiry Desk published by Facet Publishing, 2002; 3rd ed 2008.

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Articles by Bob Duckett:


Jinfo Blog Reference Desk: Tips on Using Your Wits [ABSTRACT]
Thursday, 25th June 2009

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.


Jinfo Subscription Reference Desk: Tips on Using Your Wits
Thursday, 25th June 2009

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.