James Mullan

James Mullan has worked in the legal sector since 2001. He is an advocate of social media tools and has been talking about how these tools can be used by information professionals and organisations since 2005. James is a Past President of BIALL and in 2009 won the Wildy-BIALL Law Librarian of the year award for his use of social media tools. Outside of work James is a keen runner and maintains his own blog called "The Running Librarian". You can follow James on Twitter @jamesmullan6 or friend him on Facebook.

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Articles by James Mullan:


Jinfo Subscription How technology is transforming the legal sector - key challenges and transformational changes
Monday, 24th December 2018

AI, machine learning and data analytics is already transforming information work in the legal industry. James Mullan looks at use of technology in areas from contract review to due diligence, current awareness and search. He identifies key products already in use, from Signal to iManage Ravn, Kira and Brainspace.


Jinfo Subscription Intranets and the digital workplace
Monday, 11th September 2017

In a previous article, James Mullan looked at ways knowledge managers could promote intranets as a tool for knowledge sharing. In this article, James looks at how the technologies that have supported intranets have developed over the last few years and some of the trends we are seeing in how they are being used within organisations.


Jinfo Subscription Choosing a KM, LMS or search tool for your law firm
Friday, 16th June 2017

In this article, James Mullan provides an overview of some of the knowledge management systems used in law firms, the drivers behind their use, and suggestions for anyone considering purchasing or investigating one of the tools mentioned. He looks at systems which can be used for enterprise search, as a library management system, collaborative solution, document automation, file management system and those which are driven by artificial intelligence and machine learning.


Jinfo Subscription Using intranets to support knowledge management initiatives
Friday, 12th May 2017

This article looks at how intranets currently support knowledge sharing and knowledge management and explores some of the ways in which they could be used to provide further support in this area. James Mullan also suggests some practical steps to take if you are planning on developing your intranet to support knowledge management initiatives.


Jinfo Subscription Managing Your Intranet, with the IT Department and Others
Thursday, 17th March 2016

Intranets have become the subject of much speculation in recent years, but what is clear is that when it comes to their management, no two companies manage them in exactly the same way. The reason behind this is simple: when it comes to intranets, there are just too many potential owners and managers. So this begs the question, if you currently manage an intranet, how you can manage it effectively with other interested stakeholders including the IT department? James Mullan provides some examples and advice.


Jinfo Subscription Mini Review of Thomson Reuters ProView
Tuesday, 18th August 2015

The legal sector lags well behind the consumer sector in the use of ebooks but could this change with the ebook application Thomson Reuters ProView? In his mini review of the app James Mullan assesses whether it could be the key to a transition in lawyers' ways of working.


Jinfo Subscription The KM Guide - Your Helping Hand through the Content Maze
Monday, 25th May 2015

Have you or do you currently work in knowledge management? Is your role to gather and guard information, or to act as a knowledge guide, helping users to discover and learn about the information and tools available to them? James Mullan ponders the question asked recently by V Mary Abraham, an American knowledge management expert.


Jinfo Subscription A Whole New World of Information Overload
Friday, 15th May 2015

How many times have you diligently checked your email over the weekend so you don't have to deal with the email overload on Monday, only to realise that information overload isn't just about email? For a while now information overload has actually meant more than email, it has meant managing the almost constant stream of messages from social media sites like LinkedIn, Facebook, Twitter and others. Whilst tools such as Delve and Clutter are springing up to help manage and search emails, the question is how users can manage this flow of information whilst still ensuring they get the most out of what can be very useful tools.


Jinfo Subscription Becoming More Productive with Office 365
Tuesday, 12th May 2015

It probably won't comes as much of surprise to many people that we're not as productive as we could be. Emails, phone calls, questions from colleagues and meetings mean the time that we can actually spend working is becoming less and less. In light of this many vendors are looking at how they can facilitate better productivity by providing enhancement to existing tools. The latest company to do so is Microsoft, which has developed a number of enhancements of Office 365, which would seem to enrich the experience and help make users more productive.


Jinfo Subscription Houston We Have a Problem - the Challenge of Knowledge Management
Thursday, 23rd April 2015

On the face of it managing knowledge within an organisation might seem an easy undertaking. However, articles published recently have highlighted how difficult it can be to manage tacit and explicit knowledge within an organisation and some of the challenges of doing so. In this article James Mullan looks at challenges and opportunities, such as big data, and how knowledge and information professionals can work to make critical knowledge available within their organisations.


Jinfo Subscription Getting Wired in the Workplace
Thursday, 16th April 2015

James Mullan's interest is sparked by a recent article about "wirearchy", a term he had not come across before but which was coined 10 years ago. He looks at the writing of key authors Jon Husband and Jane McConnell on the digital workplace and considers how tools and technologies are transforming organisations.


Jinfo Subscription Where is Social Collaboration Heading?
Wednesday, 15th April 2015

Many FreePint contributors have written about the value that social collaboration can bring to an organisation. Whilst many people might feel that social tools and collaboration have been around forever, actually they have come a long way in a very short space of time. The question is - where do we think social collaboration is heading next? James Mullan looks at tools including Jive and Yammer as well as visual presentation software platforms Prezi and Sway.


Jinfo Subscription Intranets and Enterprise Social Networks - a Perfect Match?
Tuesday, 14th April 2015

Something that many organisations are managing right now is the integration of intranets and enterprise social networks (ESNs) with each other. These tools serve very different purposes and have very different roles within today’s organisations. In this article James Mullan looks at some of the roles these tools have, and the potential for integrating them to provide a unified experience for users.


Jinfo Subscription Shouting About Tweets in Google Search Results
Friday, 10th April 2015

Twitter and Google have reached a deal to automatically make tweets available in Google search results. James Mullan ponders what this means for areas such as privacy and accountability if you’re one of the 284 million personal or professional users of Twitter.


Jinfo Subscription Are Conventional Intranets Now Obsolete?
Monday, 6th April 2015

A recent report published by Gartner and article on the Cosent blog have questioned whether traditional intranets are now obsolete given the demands of the digital workplace. James Mullan looks at what programme managers should do to ensure their intranet remains relevant and what the alternatives are to SharePoint - such as Microsoft Office 365.


Jinfo Subscription The Hazards of Enterprise Collaboration
Monday, 6th April 2015

Social collaboration tools that have been designed for enterprises can bring many benefits, from improved communication across dispersed teams to improved workflows. In this article James Mullan looks at managing the tools effectively and avoiding some of the perils of enterprise collaboration.


Jinfo Subscription The End of Knowledge Management As We Know it?
Friday, 3rd April 2015

Are we seeing the end of knowledge management or has the terminology simply changed? Perhaps there are many new forms of knowledge management, which are helping organisations appreciate the value of creating, sharing and managing knowledge, writes James Mullan, as he looks at developments such as social business, digital workplaces and social intranets.


Jinfo Subscription Does Digital Technology Pervade Our Lives?
Monday, 30th March 2015

Many of us can empathise with those people who declare they have become "addicted" to the latest digital technology. This might be Twitter, Facebook or a similar technology. Irrespective of the type of digital tool it can be all too easy to find yourself spending significant amounts of time using it and becoming "addicted". But is this really really true? In a recent article Paul Miller from the Digital Workplace Group argues that digital addiction is just a myth. James Mullan discusses whether addiction to the latest tools and technologies is a real problem.


Jinfo Subscription Why Enterprise Search Will Never Be Like Google
Thursday, 26th March 2015

If you're an intranet manager you may have been asked on more than one occasion to make your internal search tool more like Google. This might sound a very sensible undertaking given the popularity of the Google search engine and its increasing integration with other tools. However, the Google search engine isn't universally liked and the many other internet search engines that are available are testament to this. James Mullan focuses in on some of the most significant reasons why search within an organisation will never be like Google.


Jinfo Blog Surfacing Information and Avoiding Visibility Sins
Thursday, 12th March 2015

The latest articles and Q&As published in the Topic Series "Making Information Visible" are under co-producer James Mullan's scrutiny along with his highlights of items to be published which look at areas such as external tools to improve information visibility and ways to improve users' search experience.


Jinfo Subscription Surfacing Information via Activity Streams
Thursday, 19th February 2015

Have you ever thought how wonderful it would be to have no emails in your inbox? The legendary "Inbox Zero" status is often discussed but very rarely reached. Whilst this might be a pipedream for many people, one of the ways in which we can reduce the information we receive in our email inboxes is to think about different ways of subscribing to and receiving information. An option for some individuals is to choose to receive information via an activity stream. James Mullan considers the role activity streams have to play and how they can be used effectively in an intranet.


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Reports by James Mullan:


Jinfo Subscription FreePint Report: Making Information Visible
Friday, 1st May 2015

This end of series report collects selected articles, producers' commentary and a full thematic index of content from the FreePint Topic Series "Making Information Visible" in a convenient PDF package for download and offline reading. Includes the themes: Technology for Visibility...


Jinfo Subscription FreePint Report: The Social Enterprise
Monday, 14th April 2014

This collection of FreePint articles on the topic of making organisations more socially adept covers those included in the FreePint Topic Series: The Social Enterprise . The articles explore the importance of adequate support for a social enterprise solution, issues such as governance and...


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