Saturday, 10th May 2008
Knowledge is a blend of experience, values, information in context, and insight that forms a basis on which to build new experiences and information. It is the value added by people that transforms information into knowledge. Or, as Peter Drucker puts it:
‘Information only becomes knowledge in the hands of someone who knows what to do with it'.
Computers do not acquire knowledge, people do. Computers do not yet have an analytical capability; they are unable to understand the data that they process; they cannot take the initiative, nor make sense of abstract, contradictory or incomplete information. Thus, knowledge management is about networking, putting people together, mentoring, establishing communities of practice and so on. Nevertheless, information technology can facilitate the transfer and exchange of information over great distances, help to manage dispersed networks and communities of practice and offer easy access to a knowledge map.
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