Catherine Dhanjal Jinfo feedback - the merits of "single source" for key content
Jinfo Blog

Wednesday, 19th October 2016 Sign in to MyJinfo or create an account be able to star items Printable version Subscribe via RSS to get updates as soon as Blog items are added

By Catherine Dhanjal


Catherine Dhanjal explains how Jinfo answered a recent customer query about whether a law firm information centre can provide a high quality service with just one premium subscription source.


We received a query from a law firm customer about the viability of moving to "single source" for key content:

"Are law firms considering the elimination of either Westlaw or LexisNexis? We are frequently asked to justify having both."

Our response:

Interest in moving to a single source for key content is a perennial question.

Sometimes the category is news content; sometimes it's company information; often the question is asked about the primary providers of legal information - Thomson Reuters (Westlaw) and LexisNexis.

Our opinion is that it's very unlikely a global, full-service law firm can operate effectively with only one of the two. The main reasons for requiring both:

  • Coverage: Each vendor has its strengths; one has modules in areas of law the other lacks.

  • Stakeholder preference: Law firms have a large number of influential stakeholders, and each of the stakeholders holds a preference for a product (or a specific component of a product). Even if a firm can manage with "good enough" content to move largely to a single supplier, the odds are that a few key stakeholders will insist on retaining some elements of whichever vendor isn't chosen. This leads to the third reason...

  • Pricing: The feedback we get from customers is that vendors have designed their pricing such that by taking a few pieces of a product, you are better off budget-wise taking most or all of it.

Certainly we've seen law firms make significant changes to their overall vendor strategy, but these variables prevent a fully single-source purchasing model. 

Jinfo will soon be publishing our annual research on UK legal purchasing patterns. Every year, we include subjects that have come up in customer conversations, and a few years ago, one of those subjects was single source purchasing.

When we asked research participants (a subset of the top 200 firms in the UK by revenue) about the likelihood of their moving towards single source purchasing, their response was consistently negative. Since that time, chatter around single source purchasing has died down again.

Do you have a query? 

Responding to customer queries is something we're happy to do and that we answer on a regular basis, so feel free to send your questions to us.

About this article

« Blog

What's new at Jinfo?

Benefit from our research

Our proven processes, resources and guidance will help your team make the shift from transaction centre to strategic asset.


Designed around the most common challenges and pain points for time- and resource-strapped information teams

Supercharge remote productivity and value
Holistic content portfolio management
Future-proof your information service
Executive-ready communications


A tailored overview of our research and active discussion with your Jinfo analyst.


Measure your starting point to articulate your strengths and set priorities for future improvements. Assessments gauge risk, capacity, value and more.

Read case studies, and start the conversation:

Consulting benefits

Connect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.

A Jinfo Subscription gives access to all Content (articles, reports, webinars) and Community.

Subscription benefits