Catherine Dhanjal Create a searchable knowledge base with Quest
Jinfo Blog

Thursday, 8th June 2017 Sign in to MyJinfo or create an account be able to star items Click for printable version Subscribe via RSS to get updates as soon as Blog items are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Catherine Dhanjal


Dealing with enquiries is an essential part of the service for most information centres. Our recent review of request tracking system, Quest, looks at how it can be used in that context as well as more widely.


As we noted in an earlier report, "Enquiry or query handling is often a fundamental part of the information service’s offering. However, it can involve unnecessarily convoluted processes and involve skilled team members spending significant amounts of time on queries which are regularly asked or which end users could solve themselves (with training)." 

With this in mind we were keen to review Quest from Priory Systems, a request tracking system launched in 2015 with its most recent upgrade, version 11, launched in January 2017. 

Designed for corporate information centres

Reviewer Scott Vine comments, "The product was designed in partnership with corporate librarians for use in corporate libraries, and typical users of Quest, unsurprisingly, fall within that group." 

Scott sees Quest as a way to build a request knowledge base that's "quick and easily searchable". 

He adds, "However, it is not hard to see Quest being adopted in any organisation where requests and the need for an easily searchable knowledge base would be advantageous to a business."

Find out more

Jinfo Subscribers can log in now to read "Mini review of Quest from Priory Solutions - keeping on top of enquiries" and find out more about areas such as the value it offers organisations, its competitors, reporting options and development roadmap.

« Blog

Benefit from our research

Our proven processes, resources and guidance will help your team make the shift from transaction centre to strategic asset.


Designed around the most common challenges and pain points for time- and resource-strapped information teams

Supercharge remote productivity and value
Holistic content portfolio management
Future-proof your information service
Executive-ready communications


A tailored overview of our research and active discussion with your Jinfo analyst.


Measure your starting point to articulate your strengths and set priorities for future improvements. Assessments gauge risk, capacity, value and more.

Read case studies, and start the conversation:

Consulting benefits

Connect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.

A Jinfo Subscription gives access to all Content (articles, reports, webinars) and Community.

Subscription benefits