Robin Neidorf Insight 1 from Research Focus - the "right" model can be a lot of things
Jinfo Blog

Friday, 7th July 2017 Sign in to MyJinfo or create an account be able to star items Click for printable version Subscribe via RSS to get updates as soon as Blog items are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Robin Neidorf

Abstract

In the first of the insights from Jinfo's Research Focus "Benchmark information roles – optimise your structure", Jinfo's director of research, Robin Neidorf, looks at what the most successful models of information service have in common.

Item

Benchmark information roles - optimise your structureJinfo's first insight in our Research Focus, "Benchmark information roles - optimise your structure", is that a wide variety of models for structure are possible and can be the "right" one to place information expertise at the heart of business operations.

This observation seems at first to fly in the face of the goal of benchmarking - to establish the norms of success. But our research tells us that information expertise can be centralised or decentralised, and successfully placed in a number of areas of the business - research & development (R&D), IT, business development, procurement...

What is consistent, however, is that the most successful environments have a clear home for strategy and implementation of the following elements of information expertise somewhere in the business:

  • Content purchasing and licensing
  • Knowledge management
  • Research services (whether expert-provided or self-service)
  • Data analytics.

What's more, these functions, regardless of where they sit, collaborate effectively with each other towards shared goals.

Get a sense of what this means through Figure 1, which shows how likely information services are to house these functions, depending on where the department reports.

Click to View

Figure 1

The rows show different placements for information expertise within the organisations covered by our benchmarking research. A blue tick mark indicates that the information role named in the column is likely to be part of that department or function; an orange tick mark indicates that the role is sometimes part of that department or function.

Compare your environment to the benchmark:

  • Are you making the most of what fits well in your structure?
  • Do the "sometimes" roles sit with you or elsewhere?
  • What kinds of formal and informal connections do you have or can you create to set and strengthen a core information strategy for the business?

Give up the search for the "right" structure to get the most value from information services. Instead, use our research to better understand the strengths and weaknesses of your particular configuration and how to optimise it through activating the right partnerships and shared goals with other parts of the business.


Get started right away: leverage Jinfo's research and experience

Free: key insights

The main lessons learned in this three-month Research Focus, plus a thematic index to all content published, are listed in the "Insights and Actions" report for the Research Focus, "Benchmark information roles - optimise your structure".

Non-subscribers: request a free copy by registering your interest.

Subscribers: sign in now to download your copy and access all premium content.

Content

The content in the current Research Focus, "Benchmark information roles - optimise your structure", presents and analyses the many ways organisations may be structured, where information roles are based and how to connect the areas of expertise to make the structure work. Your Jinfo Subscription provides access to these items.

Use these items from the Research Focus for specific guidance (paid subscription):

The following webinars will also be useful (paid subscription):

Community

Join your peer group in Jinfo Community sessions to work on these issues (paid subscription, with Community option included):

Consulting

Jinfo Consulting is working with customers today to assess and optimise the strengths of their structure by activating connections between areas of information expertise. Contact us to learn how we can help you.

« Blog

Benefit from our research

Our proven processes, resources and guidance will help your team make the shift from transaction centre to strategic asset.


Workshops

Designed around the most common challenges and pain points for time- and resource-strapped information teams

Supercharge remote productivity and value
Holistic content portfolio management
Future-proof your information service
Executive-ready communications


Briefings

A tailored overview of our research and active discussion with your Jinfo analyst.


Assessments

Measure your starting point to articulate your strengths and set priorities for future improvements. Assessments gauge risk, capacity, value and more.


Read case studies, and start the conversation:

Consulting benefits

Connect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.

A Jinfo Subscription gives access to all Content (articles, reports, webinars) and Community.

Subscription benefits