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Jinfo Newsletter No.524

Jinfo Newsletter 524

8th August

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Robin NeidorfIf you're trying to benchmark your information service against a peer group, start with line of reporting.

You'll get a more meaningful peer group by looking at other teams with a similar reporting line to you than by starting from industry, team size, or budget.

Register to receive this insight via email to get more details. It's the first of three in the Research Focus: "Benchmark information services - progressing towards transformation".

Our second insight builds on the first: The combination of capacity, services delivered and complexity of services is what gives you a truly meaningful peer group against which to compare.

But the data are most useful only when you have operational metrics about your department. What are you investing your time in? What outcomes are you driving? How much are you processing transactions and how much delivering high-value expertise?

Benchmarking... then what?

Many information teams seek benchmarking data, but when we ask them about the purpose, their responses are often a variation of, "We want to know how we compare with others".

Benchmarking is valuable when it helps you make decisions. Which means you need to know what you are looking for and how you will use it.

Jinfo can help. We offer a benchmarking-based assessment, which interprets your results to identify strengths, weaknesses, recommended goals and priorities.

Through an online workshop with a Jinfo analyst, you and your team will dig into your results and discuss how you can use them to develop a success plan for 2020 and beyond.

Learn more about the assessment, then contact Claire Laybats, Head of Commercial Development, at, to get started.

Robin Neidorf
Director of Research and Head of Consulting

Enhance your strategy from a foundation in benchmarking

Leverage Jinfo's benchmarking data to gain a better understanding of your capacity, range of services, and emerging opportunities compared with a meaningful peer group.

Jinfo Consulting offers an "Assessment and planning workshop" to turn our data into tailored insights.

For a limited time, we are offering an additional workshop session on defining services at no cost, when you purchase an assessment and planning workshop. Learn more »


A Jinfo Subscription connects your team with the practical tools, original research and expertise to build and support information strategy in your organisation.

Articles, reports and events that help you save time and money and plan for the future... any time, without leaving your desk. Learn more.

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Jinfo TipSubscription Tip: For an overview of latest research, look for the Insights and Actions report published as part of each Research Focus. This report offers the top three insights from the research, along with a thematic index to all articles, reports, webinars and Community sessions produced as part of it. The Insights and Actions report for the Research Focus, "Benchmark information services - progressing towards transformation" can be downloaded here.


Who benefits from a Jinfo Subscription?

Our all-original research is for you and your team if you are responsible for content purchasing, information strategy or optimising your information service.

Jinfo SubscriptionA Jinfo Subscription has these benefits:

  • Saves time by using our original research and practical resources
  • Gives you the tools to define, communicate and measure information value
  • Helps you reinvent your information service through insight into what the best companies do.

Benefits and pricing »


Bring our insights in-house. We'll work with you to make strategic changes in operations, enhance stakeholder relationships and future-proof your information service. Learn more

"The workshop was an enormous success, both for team-building and energy, as well as for the practical results that would support reengineering the service."

Jinfo Consulting workshops are flexible, adaptable, practical and cost-effective.
Learn more and request information »

"Benchmark information services - progressing towards transformation"
Our Research Focus for July to September

Read about the Research Focus: Benchmark information services - progressing towards transformationNow in its third year, this Research Focus gives you tools, analysis and the original data you need in order to benchmark your information service against peers.

Learn more and get the insights »


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Jinfo Testimonials
"I often share content from Jinfo with my colleagues. We use content items in our team meetings to discuss very practical ideas and how we can embed these in our own work and strategic thinking."
Barbara Reissland, owner, Library Consult
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The Jinfo Newsletter (ISSN 1460-7239) is published by Jinfo Limited. Whilst all reasonable care has been taken to ensure the accuracy of the publication, the publishers cannot accept responsibility for any errors or omissions. Product names used in Jinfo are for identification purposes only, and may be trademarks of their respective owners. Jinfo disclaims any and all rights in those marks. All rights reserved.

Jinfo Limited is registered in England and Wales. Registered Number: 3754481. Registered Office: Lynch Farm, The Lynch, Kensworth, Beds, LU6 3QZ.

Copyright Jinfo Limited 1997-2019

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