Articles

Articles that help raise the value of information in your organisation, available through a Jinfo Subscription.

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Andrew Lucas Q&A with NERA - using Altarama RefTracker to manage information flow
Tuesday, 22nd May 2018 Sign in to MyJinfo or create an account be able to star items

Jinfo spoke to Barbara Hirsh, director of Information Resources & Knowledge Management at NERA Economic Consulting, along with two of her colleagues to find out a bit more about the group and how they use Altarama's RefTracker, a browser-based reference and enquiry management system, to manage the information flow to and from its staff. She spoke about why they started using RefTracker, how they use it along with some of the benefits it offers.

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Andrew Lucas Mini review of TIBCO Spotfire
Tuesday, 22nd May 2018 Sign in to MyJinfo or create an account be able to star items

With a growing number of companies needing data analytics tools, there are plenty of products available on the market to help them do this. One such tool is data analytics platform TIBCO Spotfire, which we last reviewed in 2015. We revisit this "enterprise-class analytics platform that helps both business and technical users quickly explore data to develop actionable insights, without requiring IT intervention".

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Yulia Aspinall The importance of project management for visibility into capacity
Thursday, 17th May 2018 Sign in to MyJinfo or create an account be able to star items

To succeed in the information profession requires many skills and a knowledge of a wide range of information resources and tools but to keep organised it's essential to have project management skills. In this article, we take a look at the importance of these skills to the information professional and highlight some of the leading software that can be used to better manage your workload along with some practical steps you can incorporate in your daily work.

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Helen Josephine Streamline your department using the artisan or the optimised model
Wednesday, 16th May 2018 Sign in to MyJinfo or create an account be able to star items

Successful information service teams need to review, optimise and reinvent their service offerings every three years. A recent Jinfo Community session explored this topic and provided specific actions you can take to review your service and optimise your processes, using two main operational models, the artisan process and the optimised process.

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Willem Noorlander Measuring ROI for information services and professionals - an alternative point of view
Monday, 14th May 2018 Sign in to MyJinfo or create an account be able to star items

This article looks at how return on investment (ROI) is measured in the information profession and explores some of the changes that have taken place over the past 15 years, how to best measure ROI and what information professionals need to deliver high value.

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Graham Southorn Where do information professionals still beat AI?
Friday, 4th May 2018 Sign in to MyJinfo or create an account be able to star items

With artificial intelligence (AI) becoming ever more sophisticated, its role in research is certain to grow considerably in the coming years. Yet AI is nowhere near matching human intelligence in some areas, and that's likely to remain the case for the foreseeable future.  A recent Jinfo webinar looked at ways in which information professionals can forge the most effective partnerships with machines in order to make their teams fit for the future.

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Irene Koren How to build a good issue tree for your research
Tuesday, 1st May 2018 Sign in to MyJinfo or create an account be able to star items

Issue trees are often used in consulting to structure a project. This article highlights when you can use them in your daily research, how to make them and explains some of the advantages of using them. It also gives some examples and tools you can use to help you build an issue tree.

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Graham Southorn Q&A with LibSource - how to choose a savvy approach to outsourcing
Friday, 27th April 2018 Sign in to MyJinfo or create an account be able to star items

Graham Southorn spoke to Eleanor Windsor, vice president of client engagement, UK & EMEA, at LibSource, to discover how outsourcing can benefit a wide variety of organisations. LibSource has expertise in research knowledge management and information management. The conversation covered costs, in-house expertise and the fall of Carillion.

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Scott Vine Product review of RefTracker from Altarama (value - help & training; competitors; development; pricing)
Thursday, 26th April 2018 Sign in to MyJinfo or create an account be able to star items

The final part of our product review of Altarama's RefTracker, a browser-based reference and request management system, looks at the value and flexibility of the product and in particular how it can be evolved over time. The help options are also explored as well as its competition, including EOS International, Lucidea's SydneyPlus, InMagic and Softlink's Illumin, Compendium's DeskTracker and Priory Solutions' Quest.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2990

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Scott Vine Product review of RefTracker from Altarama (technology - search & user interface; outputs & alerts; administration)
Wednesday, 25th April 2018 Sign in to MyJinfo or create an account be able to star items

Part three of our product review of Altarama's RefTracker, a browser-based reference and enquiry management system, looks at the options available when setting up the product, a detailed look at how enquiries are dealt with, as well as a closer look at the knowledge database and the many reports that are available for output.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2990

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Graham Southorn What does GDPR add to the Data Protection Act?
Tuesday, 24th April 2018 Sign in to MyJinfo or create an account be able to star items

In February, SLA Europe president, Katharine Schopflin, presented a webinar in which she examined the imminent changes to existing data protection legislation. This article presents some of the highlights from this webinar and looks at some of the myths around the General Data Protection Regulation (GDPR) and what organisations need to do to be compliant.

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Scott Vine Product review of RefTracker from Altarama (sources - content & coverage)
Tuesday, 24th April 2018 Sign in to MyJinfo or create an account be able to star items

In the second part of our product review of Altarama's RefTracker, a browser-based reference and request management system, we look at the wide variety of sources that can be added to this enquiry management system, as well as the ability to create a knowledge database to help save time. We also highlight the many language options available within the product and how this benefits an organisation.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2990

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Graham Southorn Q&A with HBR Consulting - meeting the demands of modern law firms
Monday, 23rd April 2018 Sign in to MyJinfo or create an account be able to star items

Jinfo interviewed Donna Terjesen, managing director of research and information services at HBR Consulting, to find out more about its outsourced library solutions for law firms and corporations. We discover how outsourcing can bring additional skills to the table as well as cost savings and why it is seen in a positive light by those who use it.

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Scott Vine Product review of RefTracker from Altarama (key advantages; introduction; contact details)
Monday, 23rd April 2018 Sign in to MyJinfo or create an account be able to star items

RefTracker from Altarama is a browser-based reference and request management system and is used globally by libraries, museums and archive services, as well as a host of corporate clients in sectors such as banking and finance, defence, energy, healthcare, insurance, law, manufacturing, media, pharma and publishing. In the first part of our product review, we take a closer look at the product and company behind it as well as some of the ways it can benefit an organisation, who its key competitors are and how the product is likely to evolve in the near future.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2990

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Steve Bynghall The evolution of chatbots in the workplace
Wednesday, 18th April 2018 Sign in to MyJinfo or create an account be able to star items

Following on from our article last year on the potential value of chatbots in the workplace and specifically for the information profession, this article examines their evolution and highlights some of the latest trends to emerge, including the productisation driven by messaging platforms, the growth of voice assistants and chatbots in information services.

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Andrew Lucas Product review of InfoNgen (value - help & training; competitors; development; pricing)
Wednesday, 18th April 2018 Sign in to MyJinfo or create an account be able to star items

In the final part of our new product review of InfoNgen, a web monitoring and aggregation service from EPAM Systems, we highlight the product's key value, in particular, its search functionality, industry vertical focus, and distribution capabilities. We also look at the help and training available as well as its competitors from Cision and Meltwater in the PR market to Manzama and LexisNexis Newsdesk in the legal market, whilst in the corporate sector, there is Digimind, Dow Jones Factiva, and Comintelli. The company also has some exciting product developments in the pipeline including the enablement of artificial intelligence (AI) and voice-activated query building.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2989

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Andrew Lucas Product review of InfoNgen (technology - search & user interface; outputs & alerts; administration)
Tuesday, 17th April 2018 Sign in to MyJinfo or create an account be able to star items

In the third part of Jinfo's fresh product review of InfoNgen, a web monitoring and aggregation service from EPAM Systems, we look at the mix of proprietary and open source technology used by the product, how searches can be filtered using facets, its taxonomies, and categories, as well as its visualisation features, alerts and newsletters. We also take a look at the administrative functions within the product, including the ability to set up alerts, newsletters, and widgets and receive monthly reports.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2989

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Helen Josephine Information professionals and their role in analytics use-cases
Monday, 16th April 2018 Sign in to MyJinfo or create an account be able to star items

Developing a use-case is the most important first step in data analytics projects. A recent Jinfo Community session explored this topic and provided some specific actions you can take to begin or enhance their development. These specific actions will help you and your team create a use-case that includes all of the phases of a data project including: developing the initial project goal, determining what datasets are required and providing provisions for ongoing maintenance.

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Irene Koren Using research frameworks to solve strategic questions
Monday, 16th April 2018 Sign in to MyJinfo or create an account be able to star items

This article concentrates on three key research frameworks (Porter's Five Forces, PESTEL, and value chain analysis) to illustrate how they can improve the research question and how you can work with them.

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Andrew Lucas Guide to value in the Jinfo Research Focus "The information team with the right stuff"
Monday, 16th April 2018 Sign in to MyJinfo or create an account be able to star items

We live in a fast-moving world and being able to adapt to change is a key requirement for information professionals. Whilst their existing knowledge and skills are still important, they are increasingly being called upon to provide services in new ways. This is what our Research Focus, "The information team with the right stuff", is all about and this article highlights some of the articles, interviews, webinars and Community sessions we've recently published which illustrate how information teams can achieve long-term relevance.

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