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Articles that help raise the value of information in your organisation, available through a Jinfo Subscription.

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Robin Neidorf What content licensing professionals need to know about licensing data
14th January 2020 Sign in to MyJinfo or create an account be able to star items

For information managers, there's a whole world of content out there, coming from sources such as aggregators, vendors and open datasets. Keeping on top of content licensing is a constant concern, but here Jinfo guides you through the key issues, challenges and how the market is maturing.

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Robin Neidorf Principles of determining ROI of external data
9th January 2020 Sign in to MyJinfo or create an account be able to star items

Information professionals are constantly asking how value can be measured but when it comes to licensing external data, this can become an even more arduous task. This article looks at how you can develop data-driven approaches to measuring value and return on investment.

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Scott Vine Product review of HBR SpendConnect (value - help & training; competitors; development; pricing)
19th December 2019 Sign in to MyJinfo or create an account be able to star items

The final part of our product review of HBR SpendConnect, a software-enabled service that enriches and solves critical data challenges for clients in the legal industry, focuses on the value provided by the product, along with the help and training on offer, the competitive landscape, which includes the likes of Thomson Reuters' Elite Enterprise and Aderant for spend analytics and budget reporting and Coupa, Proactis, and GEP purchasing and contract management. We also look at product development plans and pricing options.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3304

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Scott Vine Product review of HBR SpendConnect (technology - search & user interface; outputs & alerts; administration)
18th December 2019 Sign in to MyJinfo or create an account be able to star items

In the third part of our product review of HBR SpendConnect, a software-enabled service that enriches and solves critical data challenges for clients in the legal industry, we explore the technology used within the platform and how users are able to navigate it. We'll take a close look at usage data, reports, contracts, spend analysis and how administrators can manage access to the product.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3304

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Scott Vine Product review of HBR SpendConnect (sources - content and coverage)
17th December 2019 Sign in to MyJinfo or create an account be able to star items

In the second part of our product review of HBR SpendConnect, a software enabled service that enriches and solves critical data challenges for clients in the legal industry, we focus on the product's content and how it helps clients identify and update parent company relationships. We also look at the contract management module which lets you add new contracts into the system.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3304

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Scott Vine Product review of HBR SpendConnect (key advantages; introduction; contact details)
16th December 2019 Sign in to MyJinfo or create an account be able to star items

HBR SpendConnect provides sophisticated, consumable analytics to law firms. It is a software-enabled service that enriches and solves critical data challenges for clients in the legal industry and in the first part of our product review we take a closer look at the company and product, along with its key advantages and value and future development of the product.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3304

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Steve Bynghall Continuous improvement - what does it mean and how do you measure it?
16th December 2019 Sign in to MyJinfo or create an account be able to star items

This article looks at how to apply continuous improvement in the context of managing an information service and covers some of the foundations that need to be in place to deliver sustained improvement as well as some considerations to make it all happen.

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Robin Neidorf Operations of an Information Centre of Excellence
12th December 2019 Sign in to MyJinfo or create an account be able to star items

In the final part of our series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we take a look at operations and how it needs to be grounded in continuous improvement.

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Robin Neidorf Commercial awareness - the toughest characteristic
11th December 2019 Sign in to MyJinfo or create an account be able to star items

In the third of a series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we look at how teams cultivate commercial awareness.

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Robin Neidorf Six characteristics of the Information Centre of Excellence - where we excel, where we need to grow
10th December 2019 Sign in to MyJinfo or create an account be able to star items

In the first part of a series of articles on the characteristics of the Information Centre of Excellence, we interviewed seven information managers to better understand how they and their teams manifest these characteristics. This second article looks at the six characteristics needed to hire, develop and cultivate in an Information Centre of Excellence.

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Robin Neidorf Alignment with the Information Centre of Excellence model
9th December 2019 Sign in to MyJinfo or create an account be able to star items

Jinfo recently spoke to the heads of seven information services in order to better understand what contributes to an Information Centre of Excellence, using our model as an example. We asked them to map their current services to the model and self-assess their departments with regard to the key characteristics of a successful Information Centre of Excellence. In this first part of our four-part article, we look at some of the results of this, including the several themes that emerged in relation to how the teams set information strategy.

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Robin Neidorf Four things business leaders need to understand about information risk
3rd December 2019 Sign in to MyJinfo or create an account be able to star items

Information professionals are in a unique position to be able to identify and manage business risks within an organisation and this article looks at the top four information-related risks that business leaders are not always aware of and shows how proper management of them can maximise the business opportunity.

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Andrew Lucas Activating global teams
2nd December 2019 Sign in to MyJinfo or create an account be able to star items

Globalisation has produced a more interconnected world but this has also meant information teams are often having to work longer hours with fewer resources. Jinfo has spoken to senior information managers at a range of organisations about how they are navigating these challenges to create a more collaborative and motivated work environment. In this article, we focus on the variables needed to create a successful global team, what tools can be used and how to improve over time.

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Scott Vine How applying Centre of Excellence concepts can help product evaluation
27th November 2019 Sign in to MyJinfo or create an account be able to star items

A Jinfo product review isn't there to take the place of hands-on testing within an organisation, but it should help establish whether a product is worth an in-house review. Scott Vine looks at how the Centre of Excellence approach can be used as an integral part of that in-house evaluation.

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Scott Vine Product review of RefTracker (value - competitors, development & pricing)
26th November 2019 Sign in to MyJinfo or create an account be able to star items

The final part of our product review of RefTracker, a browser-based solution for managing reference and information requests, looks at the overall value offered by the new and improved product, the help features and training available, its competitors, including Priory Solution's Quest, Lucidea's Sydney Enterprise, Inmagic Presto, and Softlink's illumin. We also look more closely at future enhancements which will be led by client feedback and pricing options.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292

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Scott Vine Product review of RefTracker (technology - search & user interface; APIs; outputs & alerts; administration)
25th November 2019 Sign in to MyJinfo or create an account be able to star items

The third part of our product review of RefTracker, a browser-based solution for managing reference and information requests, provides a comprehensive overview of what's changed since we last looked at the product, how enquiries are dealt with, how clients use its API and how you can search the system. We also look at the wide range of reports that are available.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292

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Chrissy Street Benefits of adding Supplier Relationship Management (SRM) to your licensing approach
25th November 2019 Sign in to MyJinfo or create an account be able to star items

If you are liaising with suppliers on a regular basis then you need to read our article on using Supplier Relationship Management (SRM) techniques. We look at how it's defined and outline five key benefits of adding SRM to your licensing approach when dealing with high-value relationships.

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Scott Vine Product review of RefTracker (sources - content and coverage)
22nd November 2019 Sign in to MyJinfo or create an account be able to star items

In the second part of our product review of Altarama's RefTracker, a browser-based solution for managing reference and information requests, we look at how content is added to the system and the languages that can be supported.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292

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Andrew Lucas Emerging technology for centres of excellence: chatbots & digital adoption platforms
22nd November 2019 Sign in to MyJinfo or create an account be able to star items

Technology plays an increasingly key role in enabling information professionals to work with optimal efficiency and productivity. In this article, Andrew Lucas looks at how two emerging technologies - chatbots and Digital Adoption Platforms - could be used to improve things, if deployed smartly.

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Scott Vine Product review of RefTracker (key advantages; introduction; contact details)
21st November 2019 Sign in to MyJinfo or create an account be able to star items

RefTracker is a browser-based solution for managing reference and information requests. In the first part of our updated product review, we look at the product and company behind it as well as some of the major ways it has changed since we reviewed it last year. We also look at its key competitor, Quest from Priory Solutions, and find out how you can benefit from using it.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292

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