The relationship between usage and value remains a sore point for many information professionals. There's an assumption that increased usage is always desirable, but the reality is that usage is a far more complex beast that, if to be useful, needs to be better rooted in the context of the goals being achieved.
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About this article
This Research Focus provides analysis, expert articles and product reviews on the state of play for current awareness services. (October - December 2017).
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