The secret to self-service success

15th August 2017 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Rebecca Gebhardt Brizi

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Abstract

As our use of technology has increased, so too have our expectations. We expect more autonomy with our tools, both in the personal and work sphere. This article looks at self-sufficiency, and explores customisation, source selection and immediacy and offers some tips on how to work better with vendors to incorporate self-service tools into the organisation.



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