Information centre teams know that their services will need to change if they are to continue to be relevant and add value to their organisations. A recent Jinfo Community session explored this topic and provided some specific steps you can take to actively engage in continuous improvement. Robin Neidorf, Jinfo's director of research, also presented specific actions that can be taken to improve your understanding of the elements of process improvement and the psychological barriers to change.
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This Research Focus provides tools, research and the original data you need in order to benchmark your information service against peers. (July - September 2018).
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