How to refashion information teams into client-serving consultancies

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By Robin Neidorf

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Information teams are moving away from transactional work to more consultative roles. This requires not just new skills but a change in mindset and information managers need to foster the right culture to support this transition. As part of the Jinfo Research Focus, "The information team with the right stuff", Robin Neidorf, Jinfo's director of research, explains how to refashion information teams to instil a new consultancy mindset, including work plans, staff appraisals, team meetings, mentoring, peer support and networking.

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