Finding a balance between expert service and self-service

Wednesday, 27th February 2019 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Rebecca Gebhardt Brizi

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Abstract

Jinfo's popular "State of the industry" Community sessions were back for another year tackling some key challenges for 2019. Two key areas were given prominence, including the tension between higher value expert work and self-service offerings as well comprehensive skills development in new areas. This article looks in more detail at some of the findings and gives some helpful practical tips on how an information team can set itself on the road to continuous improvement.



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