16th August 2017
@ Online teleconference
[Research Focus: Benchmark information roles - optimise your structure]
Jinfo is regularly asked for benchmarking on various elements of information service delivery. Our Research Focus, "Benchmarking information services - optimise your structure" provides valuable benchmarks on services, staffing, customer and vendor relations and more.
But there are important limitations to benchmarks, which are critical to understand and communicate to stakeholders. Without a clear understanding of context, benchmarks can actually be misleading and even damaging.
This Jinfo Community session will review the results of Jinfo’s benchmarking project and discuss:
If you have a question about this event, or are unsure if you have Community access on your subscription, please contact us.
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About this Community session:
This Research Focus provides analysis, expert articles and product reviews on the state of play for current awareness services. (October - December 2017).
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