24th May 2016
[Research Focus: Source Expertise - What It Means in a Google World]
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Many information services struggle to balance cultivation of "generalist" skills with the desire to differentiate and deliver value-add through specialist skills. Generalists build capacity for workload management, whilst specialists can offer internal customers the kind of service not otherwise available.
We're regularly asked the question: "Should everyone in our information team be a generalist, or should some information staff aim for deep expertise in niche areas like patents, data analytics, fields of science, or other specialisms? What's the right balance?"
Jinfo has conducted hours of interviews and documented stages of maturity for creating an effective balance between
generalist and specialist expertise.
There isn't a "right" answer to this question - much will depend on your organisation's information and knowledge culture and the kind of service you promise your customers - but we can walk you through the variables to determine the optimum answer for you and your team.
This Jinfo Webinar provides practical tips on:
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