Information services management
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Click to view the article Jinfo survey on developing an Information Centre of Excellence (part 1 - core services)
19th March 2019 Sign in to MyJinfo or create an account be able to star items

In this article, we explore the results of part one of our latest research survey which focuses on how information teams apply the elements of Jinfo's Centre of Excellence model to their work and planning. Respondents came from a wide range of industries, locations, and organisation sizes and were asked to identify how important each of the three core functions of an Information Centre of Excellence was to the work of their department.

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Click to view the article Steve Bynghall Representing a Centre of Excellence online
15th March 2019 Sign in to MyJinfo or create an account be able to star items

Information services teams who create a Centre of Excellence need to consider how they represent themselves to their users and stakeholders throughout their organisation. This article explores a few ideas and suggestions to help you do this, including building an effective online presence and how you can do this.

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Click to view the article Steve Bynghall Amplifying the strategic contribution of the information team
12th March 2019 Sign in to MyJinfo or create an account be able to star items

Information professionals have a unique set of skills that organisations really need but tend to overlook and underuse. Even when there are priority projects where information management is important, sometimes external consultants are the first point of call. You know you make a strategic contribution to your organisation and so does your boss but do your senior stakeholders and users know? This article looks at some ways you can highlight the strategic contribution you make and start to break down some of the outdated stereotypes and perceptions.

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Click to view the article Robin Neidorf Practical tips on evolving to a Centre of Excellence
11th March 2019 Sign in to MyJinfo or create an account be able to star items

One of the biggest challenges facing information teams is balancing the time they invest in the urgency of the inbox against the bigger picture of where they know they need to go. The centrepiece of Jinfo's Information Centre of Excellence model is a focus on information strategy - you can't maintain that focus if your attention is constantly being pulled in a dozen directions. The best information teams use strategy on an ongoing basis and this article looks at how you can better optimise the time you have to do this.

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Click to view the article Chrissy Street Balancing your information strategy to meet end-user needs and business strategy needs
8th March 2019 Sign in to MyJinfo or create an account be able to star items

When designing an information strategy, it's important to achieve a balance between meeting end-user needs and the overall business strategy of the organisation. This presents a challenge to the information professional who must consider other competing demands. Chrissy Street highlights what to think about when designing your information strategy whilst keeping in mind a balance between meeting end-user needs and strategic business needs.

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Click to view the article Robin Neidorf What are your variables in evolving to a Centre of Excellence?
5th March 2019 Sign in to MyJinfo or create an account be able to star items

Over the past few years, Jinfo has increasingly heard from information teams who want to increase the visibility of their resources, better support end-users in their work, both new and advanced, improve their approach to user training, and find ways to embed third-party information directly into the users' workflow. This article looks at ways information teams can address these challenges and highlights specific use-cases in the areas of technology, pharmaceuticals, and manufacturing.

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Click to view the article Robin Neidorf Work ON the business not IN the business
4th March 2019 Sign in to MyJinfo or create an account be able to star items

Creating the time and space to focus on information strategy is of paramount importance to an information team but this can often feel like a luxury with so many other things competing for our time. This article looks at how you can go about creating the space to work on the business and not just in it. In particular, it expands on direction, management, and legwork enabling you to think clearly about your strategic goals and how they flow down into project plans and actual activities.

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Click to view the article Robin Neidorf Jinfo model of an Information Centre of Excellence
1st March 2019 Sign in to MyJinfo or create an account be able to star items

An Information Centre of Excellence is a forward-looking model designed by Jinfo that can be used to help an organisation mitigate risk and make use of the opportunities of information and data resources. This article explores the central elements of this model and how it can be used to help end-users and deliver value within your organisation. Adopting this model will help you envision and plan your future as an Information Centre of Excellence.

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Click to view the article Rebecca Gebhardt Brizi Finding a balance between expert service and self-service
27th February 2019 Sign in to MyJinfo or create an account be able to star items

Jinfo's popular "State of the industry" Community sessions were back for another year tackling some key challenges for 2019. Two key areas were given prominence, including the tension between higher value expert work and self-service offerings as well comprehensive skills development in new areas. This article looks in more detail at some of the findings and gives some helpful practical tips on how an information team can set itself on the road to continuous improvement.

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Click to view the item Click to view the item Jinfo model - components of a business
Tuesday, 26th February 2019

Use Jinfo's model to help you run your information centre as a business-within-a-business. Our resources will help you map your information centre and start plotting where you want to make improvements, plus allow you to identify how you want your centre to look in two or three years, and which...

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Click to view the article Robin Neidorf Components of a business (part 2 - partners, evaluation and continuous improvement)
15th February 2019 Sign in to MyJinfo or create an account be able to star items

Here we look at how partnership management, evaluation and continuous improvement and future planning fit into running a successful information centre. Jinfo's director of research, Robin Neidorf, also examines the importance of future planning and why this is essential element of how you manage your department on behalf of the interests of your larger organisation.

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Click to view the article Robin Neidorf Components of a business (part 1 - design, delivery and customer relations)
14th February 2019 Sign in to MyJinfo or create an account be able to star items

In the first of a two-part article, we look at what it takes to run a thriving information centre, focusing in particular on service design, service delivery and customer relations. Part two will focus on partnership management, evaluation and continuous improvement and future planning.

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Click to view the article Robin Neidorf Insight 3 from Research Focus on technology - technology never stands still
30th January 2019 Sign in to MyJinfo or create an account be able to star items

Access the final insight from our Research Focus, "The accidental technologist - where your expertise meets the new world". Request our Insights and Actions report for our suggestions on applying continuous improvement in a ever-changing technology environment.

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Click to view the article Sarah Bicknell How technology is transforming professional services
23rd January 2019 Sign in to MyJinfo or create an account be able to star items

This article looks at some of the challenges of technology developments on information workers in professional services. It examines the "lifecycle" of information in this environment and examines examples of technology that have impacted each aspect. What we see is that technology brings enormous potential but also added dangers.

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Click to view the article Robin Neidorf Insight 1 from Research Focus on technology - know your context
11th January 2019 Sign in to MyJinfo or create an account be able to star items

Read the first insight from our Research Focus, "The accidental technologist - where your expertise meets the new world". Find out which variables you need to weigh up when making decisions on new technology purchases and access our new report.

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Click to view the article Andrew Lucas Guide to value in the Jinfo Research Focus - the accidental technologist
9th January 2019 Sign in to MyJinfo or create an account be able to star items

This article reports on some of the articles and reports published as part of our Research Focus, "The accidental technologist - where your expertise meets the new world". It covers the pervading influence of technology on the information profession, in particular, the impact of artificial intelligence and its implications for information professionals and the organisations they work for. Also covered are the evolution of intranets and the increasing use of chatbots.

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Click to view the article Clare Painter Relying on copyright or other intellectual property rights
28th December 2018 Sign in to MyJinfo or create an account be able to star items

Copyright is an important tool for protecting intellectual property rights but there are other ways you can protect your material more effectively and this article looks at some of these including design rights and trademarks. It also outlines what works can be protected, whether to include a copyright notice and whether to register your copyright.

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Click to view the article Heather Hedden Taxonomies for information professionals
19th December 2018 Sign in to MyJinfo or create an account be able to star items

Taxonomies connect users to content more accurately than search alone, and there are many business cases for implementing them. This article addresses choosing the right type of taxonomy to serve a particular set of content and users, finding sources and taxonomy terms, and using software for their management.

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Click to view the article Louise Brookes Setting and implementing strategy for an information centre
18th December 2018 Sign in to MyJinfo or create an account be able to star items

During a recent Community session for those responsible for setting information strategy, facilitated by Jinfo's director of research Robin Neidorf, delegates shared their concerns and problems. Best practice and tips were offered with a particular emphasis on the use of technology and its place in information strategy. The group was able to explore the connections between their information strategies and the issues they faced and the part technology can play.

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Click to view the article Louise Brookes Resolving common problems in current awareness workflows
7th December 2018 Sign in to MyJinfo or create an account be able to star items

This article reports on a recent Jinfo webinar which showed that the process of examining and adjusting workflows need not be complicated or overwhelming and that by applying a framework or appropriate model, the task can be split into manageable parts. This approach makes it easier to identify inefficiencies in the process and areas for improvement. It also provided a model for information professionals to work with and shared learnings from recent projects that Jinfo Consulting analysts have been involved in.

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