Read the first insight from our Research Focus, "The accidental technologist - where your expertise meets the new world". Find out which variables you need to weigh up when making decisions on new technology purchases and access our new report.
This article reports on some of the articles and reports published as part of our Research Focus, "The accidental technologist - where your expertise meets the new world". It covers the pervading influence of technology on the information profession, in particular, the impact of artificial intelligence and its implications for information professionals and the organisations they work for. Also covered are the evolution of intranets and the increasing use of chatbots.
Copyright is an important tool for protecting intellectual property rights but there are other ways you can protect your material more effectively and this article looks at some of these including design rights and trademarks. It also outlines what works can be protected, whether to include a copyright notice and whether to register your copyright.
Taxonomies connect users to content more accurately than search alone, and there are many business cases for implementing them. This article addresses choosing the right type of taxonomy to serve a particular set of content and users, finding sources and taxonomy terms, and using software for their management.
During a recent Community session for those responsible for setting information strategy, facilitated by Jinfo's director of research Robin Neidorf, delegates shared their concerns and problems. Best practice and tips were offered with a particular emphasis on the use of technology and its place in information strategy. The group was able to explore the connections between their information strategies and the issues they faced and the part technology can play.
This article reports on a recent Jinfo webinar which showed that the process of examining and adjusting workflows need not be complicated or overwhelming and that by applying a framework or appropriate model, the task can be split into manageable parts. This approach makes it easier to identify inefficiencies in the process and areas for improvement. It also provided a model for information professionals to work with and shared learnings from recent projects that Jinfo Consulting analysts have been involved in.
Information and technology have always worked best together and this requires a technology-savvy workforce. This article looks at how to balance technology with service requests and how you can manage high-level strategic projects without interrupting customer services, along with some practical steps you can implement.
How can the pharmaceutical industry implement chatbots? This article looks at one company's experience of working through and implementing a chatbot to handle medical information enquiries and discusses some of the issues to consider, such as partnering, regulatory considerations, implementation and lessons learned.
As part of Jinfo's Research Focus, "The accidental technologist - where your expertise meets the new world" , we set out to make sense of the complex technological environment and reviewed the wide range of technologies and challenges that our customers asked us to cover, in order to develop...
How does Jinfo's benchmarking research apply to professional services and legal firms? What do similarities and comparisons between those sectors and with the whole dataset tell us about how the best information centres function or how you could use the data to sharpen up your service or request additional staffing? Rebecca Gebhardt Brizi reports.
Use Jinfo's model to map how stakeholder relationships can affect the successful introduction and uptake of technology, and how organisational-wide projects can be encouraged to flourish. Produced by Robin Neidorf
It is important for information teams to identify, capture and analyse information which will help them improve their processes, ensure that they are using the right resources to achieve their goals, and demonstrate value to their stakeholders. Senior information managers and professionals working in the manufacturing sector took part in a Community session to compare and contrast Jinfo's benchmarking research findings specifically between the manufacturing sector and other industries. This article provides a view of those findings and offers some ideas on their practical application.
The theme of the Jinfo Research Focus, "Benchmark information roles - Jinfo models of excellence" is how teams measure and benchmark their information service against others. Sophie Alexander reports on a webinar which looked at how you go about measuring value by engaging with stakeholders and using the right data and metrics, rather than measuring everything.
This mini review looks at Vable Inbox, an email management and forwarding tool for information managers and librarians in sectors from Vable's traditional stronghold of legal to its growing customer base in other areas, such as insurance, healthcare and pharmaceutical. We review how Vable Inbox can save time and create efficiencies, better surface and direct information, and we look at plans for future development.
Information teams in financial firms have specific concerns relating to that industry and this was reflected in a recent Community session which looked at benchmarking data and how this year's results shed light on best practice in the financial services and insurance arenas.
Moving away from spreadsheets, emails and to-do lists can be difficult, but there are tried-and-tested tools available to help you manage subscriptions, project management and enquiries. A recent webinar discussed the challenges that automation can solve, surveyed the tools that can improve workflow, and presented the next steps towards making your centre more strategic.
Systems for curating and delivering current awareness have come a long way with the advent of social media. Whilst RSS and more traditional methods of searching still have their place, curation platforms that use the "wisdom of the crowd" are a valuable addition in extracting and aggregating fresh information whatever the topic. This article looks at emerging sources of information for current awareness, how social media aggregators bring value to your current awareness service, and how sustainable and reliable the technology is.
Senior information managers from pharmaceutical and life science sectors were invited to join an online Community session to discuss the results of Jinfo's Research Focus, "Benchmarking information roles - Jinfo models of excellence". This article looks in more depth at some of the key research findings and offers several tips on practical application of the research.
Clive Snell gives an insight into the speakers and key themes for ConTech 2018, a new event focusing on data science, AI and emerging technologies, taking place in London in November.
Iconitel Consulting & Software Services specialises in the management of information resources and offers a unique set of solutions ranging from comprehensive research portfolio management engagements to automated software solutions. Andy Tattersall recently caught up with Iconitel's executive partner, Joanie Olivier, to find out about the company and its products, AREUS and AREUSConnect, and what the future holds.
This Research Focus provides you with the insights and tools you need to be a technology-savvy partner and advisor on information technology-related projects. (January - March 2019).
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Latest: Jinfo Newsletter No.510 10 Jan 2019
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