How to help your team cope and embrace continuous change
Monday, 16th October 2017
Information centre teams know that their services will need to change if they are to continue to be relevant and add value to their organisations. A recent Jinfo Community session explored this topic and provided some specific steps you can take to actively engage in continuous improvement. Robin Neidorf, Jinfo's director of research, also presented specific actions that can be taken to improve your understanding of the elements of process improvement and the psychological barriers to change.
Jinfo current awareness survey 2017 (part 5 - priorities and actions)
Tuesday, 3rd October 2017
Jinfo's recent current awareness survey gathered information on current activities, priorities and organisational attitudes from respondents in order to study the category of news and the provision of current awareness services. Robin Neidorf, Jinfo's director of research, takes a look at the results and the key priorities and actions that the analysis highlights for those running information services.
Benchmarking research reveals successful teams share common practices
Wednesday, 27th September 2017
What are the key factors for successful information centres? How can operations be maximised to allow for higher-value work? Helen Josephine reports on the Jinfo webinar, "Future-proof your service by refocusing on higher-value work", which discusses the work pyramid model which is immensely powerful in helping information managers focus operations and define higher-value work.
The use and limitations of benchmarking data
Thursday, 7th September 2017
Information centre managers would like to be able to compare their services and staffing levels with other centres in similar industries, but collecting and analysing this data can be challenging. A recent Jinfo Community session explored the data collected from the Jinfo benchmarking study and provided an opportunity for the participants to comment on several key areas including, customers served, metrics collected and staffing levels. This article takes a closer look at the results of this data.
Jinfo model for basic benchmarking
Monday, 4th September 2017
Use our model for basic benchmarking to carry out an internal assessment of your organisation against the results of our in-depth benchmarking interviews and survey. Find out how you fit the models and where you differ, and whether you need to make adjustments to optimise your structure and...
The challenges of benchmarking your information service
Friday, 25th August 2017
Comparing your organisation's service offerings and effectiveness with peer institutions requires benchmarking data. Collecting, analysing and understanding this data is challenging and sometimes confusing. Helen Josephine reports on the Jinfo webinar, "A look at the data for benchmarking your information service", as part of the latest Jinfo Research Focus, "Benchmark information roles - optimise your structure". This webinar discussed the data gathered and insights uncovered during the benchmarking research and how they could be applied to strengthen and improve information services.
Encourage your information team to take on new challenges
Thursday, 3rd August 2017
Information centre teams know that innovation is essential if their services are to remain relevant, but inspiring and sustaining innovative thinking is a challenge. A recent Jinfo Community session, led by Jinfo's director of research, Robin Neidorf, explored this topic and provided some specific actions that can be taken to encourage and support teams. They will also help you assess your team's readiness for innovative thinking and help you to incorporate it into team projects and work plans.
Benchmarking - how Jinfo goes beyond the broad and basic
Monday, 24th July 2017
Jinfo's director of research, Robin Neidorf, explains what makes Jinfo's benchmarking research so unique, why it was needed, why it's not available elsewhere, and what getting those unique insights entailed.
How understanding organisational structures can inform effective information services
Monday, 24th July 2017
Determining the most effective organisational structure to support information services is critical to its success. A recent Jinfo webinar discussed strategies that can be used to map the strengths and weaknesses of an organisation's structures, and in this article, Helen Josephine highlights some of these strategies to help you leverage the information centre's services and programmes and partner with others as needed.
Insight 3 from Research Focus - start with strategy not services
Friday, 14th July 2017
In the third and final of the insights from our Research Focus, "Benchmark information roles - optimise your structure", Jinfo's director of research, Robin Neidorf, explains why it's essential to plan from the top down in order to ensure your services align with strategic goals... and that services are scalable.
This Research Focus provides analysis, expert articles and product reviews on the state of play for current awareness services. (October - December 2017).
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