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Information managers are starting to think about whether they should incorporate chatbot technology into their information strategy to help boost both the productivity of their teams and to improve response times for users. There are a multitude of chatbot providers on the market, with most of...
Globalisation has produced a more interconnected world but this has also meant information teams are often having to work longer hours with fewer resources. Jinfo has spoken to senior information managers at a range of organisations about how they are navigating these challenges to create a more collaborative and motivated work environment. In this article, we focus on the variables needed to create a successful global team, what tools can be used and how to improve over time.
The final part of our product review of RefTracker, a browser-based solution for managing reference and information requests, looks at the overall value offered by the new and improved product, the help features and training available, its competitors, including Priory Solution's Quest, Lucidea's Sydney Enterprise, Inmagic Presto, and Softlink's illumin. We also look more closely at future enhancements which will be led by client feedback and pricing options.
Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292
The third part of our product review of RefTracker, a browser-based solution for managing reference and information requests, provides a comprehensive overview of what's changed since we last looked at the product, how enquiries are dealt with, how clients use its API and how you can search the system. We also look at the wide range of reports that are available.
In the second part of our product review of Altarama's RefTracker, a browser-based solution for managing reference and information requests, we look at how content is added to the system and the languages that can be supported.
Technology plays an increasingly key role in enabling information professionals to work with optimal efficiency and productivity. In this article, Andrew Lucas looks at how two emerging technologies - chatbots and Digital Adoption Platforms - could be used to improve things, if deployed smartly.
Altarama's RefTracker is a browser-based solution for managing reference and information requests. It focuses on request management operations and can easily customise forms and workflows to align with its clients' needs and challenges. Its clients are based all over the world but are primarily...
RefTracker is a browser-based solution for managing reference and information requests. In the first part of our updated product review, we look at the product and company behind it as well as some of the major ways it has changed since we reviewed it last year. We also look at its key competitor, Quest from Priory Solutions, and find out how you can benefit from using it.
Jinfo's maturity model for successful remote teams is based on variables that make it successful including structure, process, transparency and governance. This model explores each of these in more detail with a particular focus on operations and communications.
Use these as a gauge to...
This article looks at auto-summarisation and web scraping technologies, explaining what they are and how they came about, and highlights specific use-cases. We also look at some of the key players in this area, including Moreover, which forms the basis of the LexisNexis news monitoring product, Newsdesk, Ozmosys, M-Brain's Opoint, Wide Narrow, and InfoNgen, as well as a number of free tools that can be used for these tasks.
Interest in the adoption of intelligence platforms is growing, with organisations using them to manage multiple content streams and to enable workflow collaboration around the discovery and insights generated from the analysis of the combined datasets. Jinfo takes a look at the use of APIs within intelligent systems and at some of the vendors in this area, along with their offerings.
Inzyon is a management consulting company dedicated to supporting customers to develop and improve their capability to identify and make use of insights in all areas of their business. Jinfo recently spoke to Gabriel Anderbjörk, CEO of the company, to find out a bit more about the company and how it helps organisations uncover their real value to enable better business decisions.
Emerging technologies such as AI, text mining and machine learning are increasingly affecting the information environment and have a huge range of potential uses, particularly for current awareness. However, definitions of these technologies aren't always clear and in this article we attempt to explain them and how they can be used to improve processes.
As part of its 2018 research, Jinfo identified eight facets through which we can compare and contrast current awareness platforms and intelligence systems. In this article, we take a closer look at these facets to help us understand the similarities and differences between them.
Inspec Analytics is the authoritative resource for accessing scientific literature across engineering, physics and computer science, serving numerous prestigious institutions and tens of thousands of users around the world. Jinfo recently spoke to Tim Aitken, senior product manager at Inspec, about Inspec Analytics, the analytics tool that the company built on top of their renowned abstract and indexing database.
Jinfo wrote a full product review of Wide Narrow, workflow software designed to support the work of an intelligence team, last year. We were recently given the opportunity to talk to Anders Bretz, founding partner at the company, about how it works with clients to implement its software solution. We also take a specific look at a US financial services company and how the product was used to increase efficiency for its information resources team.
The Financial Times, a leading provider of business intelligence, launched FT Enterprise Tools in early 2018. In this mini review, we take a closer look at the platform that helps administrators set up and manage users on an enterprise licence to FT.com, the digital version of the Financial Times.
Reporting is a key part of upward communication within an organisation, and information teams must use it to create an ongoing conversation with stakeholders and clients. This article looks at how information teams can create more effective reports that will allow them to confirm their expertise and influence an organisation’s outcomes.
Reprints Desk's Article Galaxy is a Software as a Service platform that provides access to full-text scientific literature and is used by a range of people, from individuals carrying out research to universities and large enterprises.
Provides some background on...
American Financial Group's Information Research Centre explains the benefits they find of tracking time, from demonstrating value to identifying most engaged customer groups. They also highlight the tool they use and the downfall of the tools they've used in the past.
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"Remote Information Teams"
If you're newly remote, you may feel like you've been thrown into a mysterious culture where you sort of speak the language but sort of not. Use Jinfo's "Focus on Remote Information Teams" to become fluent: