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Based on Jinfo's research into benchmarking information services, this article looks at the findings and identifies some of the current issues and trends in vendor relationship management. It highlights three main issues that are plaguing information professionals today and how best to tackle them.
Note: Full report (PDF) at https://web.jinfo.com/go/sub/report/2845
Which metrics do information management professionals use to measure success in their information services departments - and which do organisations demonstrating best practice use? In the third part of the analysis of Jinfo's benchmarking research, Amy Burns digs into how you can define and measure success in terms of elements from customer satisfaction to portfolio ROI.
What does your information service do - and who do you do it for? In the second part of the analysis of Jinfo's benchmarking research, Robin Neidorf, Jinfo's director of research, looks at how information services define their customers, which groups are the main users of their services and how customers access their offerings.
We interview LIS career specialist and information consultant Kim Dority on how information professionals can futureproof their skills and spot new trends, and how senior leaders can support their staff to work in a more innovative and entrepreneurial way.
Reporting lines for information services and information centres provide useful insights into whether the service is centralised or decentralised and the strengths and weaknesses of those models. In the first part of the analysis of Jinfo's benchmarking survey, Robin Neidorf, Jinfo's director of research, looks at reporting lines, the four key functions of information services and the impact of complementary services.
This year Jinfo has launched its first benchmarking survey, something the industry and our customers have long been in need of. Jinfo's director of research, Robin Neidorf, introduces the scope, methodology and goals.
Jinfo's information services efficiency model is a comparison of how companies establish their reporting structure against how they align their information services operations. Amy Burns explains how this can help you to benchmark your organisation against your peers.
Information professionals need to continually educate the business world about how our unique abilities fit within the organisation, and how they can add immense value to the bottom line. Lynn Strand shares her experience of the hiring process for a market intelligence role as well as some ideas to implement for your next interview or performance review.
Networking has evolved thanks to the possibilities now offered by technology. Self-proclaimed "joiner", Katharine Schopflin, explains the options for networking and how even those who aren't natural networkers can benefit from making connections, opening up opportunities and gaining support from others in the field.
Information professionals have long known that the management of resources isn't wholly dependent upon technology. This article looks at a new AIIM certification, indicative of a newer breed of knowledge workers, aimed at bridging the gap between IT and business information. It also benchmarks information roles and explores how you can update your existing skills.
Here's how we recently answered a customer query into how best to organise your information services team to achieve better proactive planning and continuous improvement.
Information professionals need to be adept at handling many different types of business relationships, both internal and external. Rebecca Gebhardt Brizi looks at the approaches that can be adopted to create a foundation of trust and collaboration and exceed expectations and outcomes for all parties involved.
Jinfo's benchmarking research has identified four main structural models for information services. Robin Neidorf presents key identifiers for each model, the strengths and weaknesses of each approach and works through the example of a regional model to discuss strategies to overcome weaknesses and build on strengths.
Jinfo is regularly asked for benchmarking on various elements of information service delivery. Our Research Focus, "Benchmarking information services - optimise your structure" provides valuable benchmarks on services, staffing, customer and vendor relations and more.
But there are...
Jinfo's benchmarking research has documented that the most successful information services are the ones that constantly reinvent themselves. Although many of us want to be more innovative and future-focused, it can be difficult to maintain this orientation while running a busy service.
Jinfo's benchmarking research has surfaced a consistent challenge for information teams: we need to inspire our information staff to think and act in more innovative ways. This orientation is essential for information services of all kinds to survive and thrive in today's value-focused...
A "future-proofed" information service is one that reinvents itself regularly. You can't succeed tomorrow based on the service promises of yesterday.
A common theme explored in Jinfo's current benchmarking research is the desire - and need - to focus information services as a strategic...
A challenging question in Jinfo's benchmarking work focused on, "What metrics do you review to determine the success of your service?"
Data is a key input for enabling decision-making, but it's notoriously difficult to develop and track meaningful measures in our field of practice.
The information services function has traditionally comprised of a centralised function, which ticked all the boxes of our three-legged stool: sources, technology and value.
However, our benchmarking research has highlighted a trend towards a more decentralised approach. The core functions...
Benchmarking might seem straightforward but in reality, it's anything but. In an ambitious new Research Focus, Jinfo aims to identify metrics which will provide actionable insight. Jinfo's director of research, Robin Neidorf, explains the methodology and topics covered.
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Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.
Focus on Value Chain
Director of Research Robin Neidorf describes the benefits of a Consulting Pilot on Value Chain, to tailor this process to your needs and environment:
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Consulting Pilot on Value Chain