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Integreon provides a variety of outsourced services, including contract review, document processing, business support and research. We last interviewed them a couple of years ago and recently caught up with Mark West, its operations director of knowledge and business information services, to find out what's changed since we last spoke, including some of the challenges faced with outsourcing and where it might be headed.
UCB's Scientific Information Service (SIS) held a Futures conference in 2017 for its users and select vendors to explore emerging ideas and technologies in the areas of content access and procurement. The conference was invitation-only, to make it more compelling for users to attend and keep it to a manageable size. It consisted of an introductory keynote, break-out sessions and short presentations covering relevant topics and this article looks at what was learnt as well as offering some practical next steps to help your organisation if wanting to plan a similar conference.
Information teams are moving away from transactional work to more consultative roles. This requires not just new skills but a change in mindset and information managers need to foster the right culture to support this transition. As part of the Jinfo Research Focus, "The information team with the right stuff", Robin Neidorf, Jinfo's director of research, explains how to refashion information teams to instil a new consultancy mindset, including work plans, staff appraisals, team meetings, mentoring, peer support and networking.
The traditional view of information management as the acquisition, organisation and distribution of information is gradually changing and information managers will increasingly have to deal with unpredictability in their work. This article suggests that information managers will become curators of information and arrangers of knowledge in context and looks at ways they can mitigate the growing complexity.
In this market landscape we look at seven products in the outsourcing field for information centres:
Information Matters (Tribal Group)
Library Systems Services (LS&S)
LibSource (LAC Group).
We provide a...
How do you go about creating the perfect information team to suit your specific organisational goals and requirements? Victoria Alford rounds up some recent articles which can help.
Are you working IN your department or ON your department? As a leader, the most important thing you can do on behalf of your organisation is to plan for the successful future, and yet few information managers feel they have enough time to do so.
In this Community session, Jinfo's director of...
Every year or two it's worth taking the time to step back to critically analyse the work your department does - and how you would approach it if you were coming into the business afresh: a "tear up" day.
This is particularly important when technology continues to move apace and can have...
Leadership requires continuous improvement and reinvestment but is often overlooked.
It's all too easy to work on specific tasks and busy transactional work but find it hard to justify the time required to think more strategically about the information centre as a senior-level partner to...
Is your team's reputation a true reflection of their skills?
Jinfo's research shows that information teams achieve long-term sustainability and relevance when they match their in-depth domain expertise with powerful consulting, communications and engagement skills.
But how can you...
Many information teams are struggling with when, where and how to use machine learning and AI tools in their service.
In this webinar we present our research which will help you to identify the activities and services that are mind-driven, which could be machine-driven, and why AI is not...
The role of the information centre is to provide the right information, to the right people at the right time. This is a strategically critical role within every organisation, and in certain sectors provides a competitive advantage. To maintain credibility and add value to stakeholders, information teams must develop their skills to keep pace with industry changes, business and the wider world. This article explains how to evaluate and develop the needs of your information team and suggests an outline training plan structure on how to devise and align team and personal development requirements.
This market landscape looks at six key institutions that offer either certificates or non-MLIS Master's degrees. All courses support online learning which makes them accessible to working professionals globally.
Master of Science in Information and Knowledge Strategy - Columbia...
Information teams now provide services and benefits to stakeholders in new ways and offer more customised services to users. Traditional library and information science courses have also adapted and evolved to meet the needs of employers. This article looks at the information professional's need to stay current with new technologies and master collaboration skills, and how continuous learning is required to remain relevant and valuable to the organisation.
Gamification is becoming increasingly important in the workplace and this article looks at its history and how it's currently being applied by companies. It also offers some tips on what to think about if you're considering incorporating gamification projects within your organisation.
Change management skills are needed to run an effective information service and support users in performing tasks that were previously the information centre's domain. This article covers some of these skills from communication and training through to stakeholder and community management and offers some useful practical tips to ensure change management skills are part of your new skill set.
Jinfo recently held its annual State of the industry Community session where participants discussed their top concerns for the coming year. This article brings together insights and practical tips from the session and also explores some of the themes we'll be looking at in an upcoming Research Focus, "The information team with the right stuff", including the likely impact on training and continuous professional development of information professionals.
A monthly report is an underused tool for effectively communicating the information centre's value. Use our model for improving upwards communication to see how you can report hard data and qualitative results in a more meaningful and influential way to your line managers; and complete our...
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If you're newly remote, you may feel like you've been thrown into a mysterious culture where you sort of speak the language but sort of not. Use Jinfo's "Focus on Remote Teams" to become fluent: