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Information centre teams know that their services will need to change if they are to continue to be relevant and add value to their organisations. A recent Jinfo Community session explored this topic and provided some specific steps you can take to actively engage in continuous improvement. Robin Neidorf, Jinfo's director of research, also presented specific actions that can be taken to improve your understanding of the elements of process improvement and the psychological barriers to change.
What are the key factors for successful information centres? How can operations be maximised to allow for higher-value work? Helen Josephine reports on the Jinfo webinar, "Future-proof your service by refocusing on higher-value work", which discusses the work pyramid model which is immensely powerful in helping information managers focus operations and define higher-value work.
Information centre managers would like to be able to compare their services and staffing levels with other centres in similar industries, but collecting and analysing this data can be challenging. A recent Jinfo Community session explored the data collected from the Jinfo benchmarking study and provided an opportunity for the participants to comment on several key areas including, customers served, metrics collected and staffing levels. This article takes a closer look at the results of this data.
Comparing your organisation's service offerings and effectiveness with peer institutions requires benchmarking data. Collecting, analysing and understanding this data is challenging and sometimes confusing. Helen Josephine reports on the Jinfo webinar, "A look at the data for benchmarking your information service", as part of the latest Jinfo Research Focus, "Benchmark information roles - optimise your structure". This webinar discussed the data gathered and insights uncovered during the benchmarking research and how they could be applied to strengthen and improve information services.
Information centre teams know that innovation is essential if their services are to remain relevant, but inspiring and sustaining innovative thinking is a challenge. A recent Jinfo Community session, led by Jinfo's director of research, Robin Neidorf, explored this topic and provided some specific actions that can be taken to encourage and support teams. They will also help you assess your team's readiness for innovative thinking and help you to incorporate it into team projects and work plans.
Determining the most effective organisational structure to support information services is critical to its success. A recent Jinfo webinar discussed strategies that can be used to map the strengths and weaknesses of an organisation's structures, and in this article, Helen Josephine highlights some of these strategies to help you leverage the information centre's services and programmes and partner with others as needed.
Co-producer Dale Moore selects publishing highlights from the articles and research published in the Research Focus "Benchmark information roles - optimise your structure", from creating prosperous business partnerships to identifying the strengths and weaknesses of various business centre models.
Jinfo's benchmarking research involved interviews and surveys with 18 information managers across a range of industries. This article presents the raw data.
Note: Full report (PDF) at https://web.jinfo.com/go/sub/report/2845
How are user expectations and requirements changing with regards to services from information departments? In the fifth part of the analysis of Jinfo's benchmarking research, Robin Neidorf looks at the impact of changing user demand on service provision including areas such as training and use of "free" web resources.
Amy Burns highlights five information centres who are unusual for reporting into departments outside the norm. She identifies why the move happened, the benefits its brought and whether you should consider requesting a move for your own department.
Based on Jinfo's research into benchmarking information services, this article looks at the findings and identifies some of the current issues and trends in vendor relationship management. It highlights three main issues that are plaguing information professionals today and how best to tackle them.
Which metrics do information management professionals use to measure success in their information services departments - and which do organisations demonstrating best practice use? In the third part of the analysis of Jinfo's benchmarking research, Amy Burns digs into how you can define and measure success in terms of elements from customer satisfaction to portfolio ROI.
What does your information service do - and who do you do it for? In the second part of the analysis of Jinfo's benchmarking research, Robin Neidorf, Jinfo's director of research, looks at how information services define their customers, which groups are the main users of their services and how customers access their offerings.
We interview LIS career specialist and information consultant Kim Dority on how information professionals can futureproof their skills and spot new trends, and how senior leaders can support their staff to work in a more innovative and entrepreneurial way.
Reporting lines for information services and information centres provide useful insights into whether the service is centralised or decentralised and the strengths and weaknesses of those models. In the first part of the analysis of Jinfo's benchmarking survey, Robin Neidorf, Jinfo's director of research, looks at reporting lines, the four key functions of information services and the impact of complementary services.
This year Jinfo has launched its first benchmarking survey, something the industry and our customers have long been in need of. Jinfo's director of research, Robin Neidorf, introduces the scope, methodology and goals.
Jinfo's information services efficiency model is a comparison of how companies establish their reporting structure against how they align their information services operations. Amy Burns explains how this can help you to benchmark your organisation against your peers.
Information professionals need to continually educate the business world about how our unique abilities fit within the organisation, and how they can add immense value to the bottom line. Lynn Strand shares her experience of the hiring process for a market intelligence role as well as some ideas to implement for your next interview or performance review.
Networking has evolved thanks to the possibilities now offered by technology. Self-proclaimed "joiner", Katharine Schopflin, explains the options for networking and how even those who aren't natural networkers can benefit from making connections, opening up opportunities and gaining support from others in the field.
Information professionals have long known that the management of resources isn't wholly dependent upon technology. This article looks at a new AIIM certification, indicative of a newer breed of knowledge workers, aimed at bridging the gap between IT and business information. It also benchmarks information roles and explores how you can update your existing skills.
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Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.
Focus on Value Chain
Director of Research Robin Neidorf describes the benefits of a Consulting Pilot on Value Chain, to tailor this process to your needs and environment:
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Consulting Pilot on Value Chain