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How does your service shape up against your peers?
Jinfo's benchmarking research is an invaluable way to help you gauge the shape and structure of your information service against others in your sector or complementary sectors.
Join this Community session in which Jinfo's director of...
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Insights from our latest research into quantifying value
Defining and proving the value that the information centre adds to the business as a whole is a challenge shared by information professionals across sectors and across countries.
How to define measures of value was one of the...
How can you use automation to better manage your workflow?
There are plenty of tools that promise to make our work lives easier and more efficient. But getting away from spreadsheets, emails and to-do lists is easier said than done. It doesn't necessarily mean a jump straight to...
Find out how our benchmarking data relates to your information service
Whether you work in content purchasing, research services, knowledge management or analytics, learning how other information departments function and how you measure up to the best is an intrinsic part of service...
Benchmarking and measuring your information service against others is essential in order to move forwards and progress.
The second year of Jinfo's unique benchmarking research examines the key facets which can transform information centres from transactional to strategic and successful....
This report covers seven of the leading enquiry management tools specifically designed for information services:
BLUEcloud LSP from SirsiDynix
Enquire from Bailey Solutions
Liberty from Softlink
RefTracker from Altarama
As part of Jinfo's Research Focus, "Benchmark information roles - Jinfo models of excellence" , we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a...
This Jinfo maturity model for value-based operations runs through five facets of a value-based information service and helps you identify where you are in terms of stakeholder relations, and data and processes.
By Robin Neidorf
Are you struggling to reshape your team or processes to better service high-value information work? This Jinfo model details four facets of team management that will allow you to scale services and optimise your team's capacity.
By Robin Neidorf
Query management remains the backbone of many information centres. This Jinfo model identifies key systems and processes from intake through response to management of enquiries. Use this model to identify where your information centre currently sits and how to move towards greater maturity....
In this market landscape we look at 10 products for managing subscriptions, licensing, acquisitions and data:
360 Resource Manager from ProQuest
Alma from Ex Libris
BLUEcloud Acquisitions from SirsiDynix
EBSCONET Subscription Management
Altarama's RefTracker is a browser-based reference and enquiry management system whose clients are based all over the world in corporate clients from banking, finance, defence, energy, healthcare, insurance, law, manufacturing, media and pharmaceuticals as well as libraries, museums, federal and...
"The Information Centre of Excellence - commercial, consultative, collaborative"
Jinfo's flexible model of the Information Centre of Excellence provides a framework for any information team - any size, industry, or range of services - to operate nimbly in our changing world. (January - March 2020).
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